Telecom Engineer- Cisco

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title
Telecom Engineer- Cisco

Location
Cleveland

Facility
Remote Location

Department
ITD Telecom Engineering-Information Tech Div

Job Code
T29082

Shift
Days + Call

Schedule
8:00am-5:00pm

Job Summary

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As a Telecommunications Engineer, you will assist in managing telecommunications projects within the Cleveland Clinic enterprise. In this role, you can expect to collaborate with others, establish and provide solutions and provide support and consultation, ultimately helping enhance the department and meet objectives.

A caregiver in this position works remotely out of Ohio, Florida, or Nevada, Monday-Friday from 8:00am-5:00pm, with on-call requirements once every 4-8 weeks for one-week 24/7.

A caregiver who excels in this role will:

• Collaborate to create telecommunication platforms and associated software specifications and configurations.

• Use telephone systems and ancillary sub-systems to establish and provide effective, enduring and economical telecommunication business solutions throughout the enterprise and geographic service areas.

• Provide support and consultation for voice switch, storage and transport applications.

• Interpret business needs and determine appropriate telecom equipment and/or applications to fulfill those needs.

• Provide, outline and document effective and economical solutions to telecommunication business requirements as constrained by governing budgets and regulatory guidelines.

• Manage medium to large projects utilizing defined project management methodologies while coordinating efforts of telecommunication project participants.

• Assist in providing resources, installation and supervision of projects making telecommunication solutions operational.

• Obtain ITIL Foundations Certification within six months of hire.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's Degree in Computer Science or Telecommunications and five years of practical telecommunications experience OR eight years of practical telecommunications experience

• Experience in basic system administration, LEC order processing, call center applications, voicemail applications, customer database collection/build, vendor management/quote evaluation, project management, unified messaging, PBX configuration/installation, voice contingency planning OR other applications specific to Cleveland Clinic

• Ability to accurately identify faults and failures, cause and effect and assist in rapid resolution

• Current telecommunications product and application knowledge

Preferred qualifications for the ideal future caregiver include:

• In-depth engineering-level expertise supporting Cisco Unified Communications Manager (CUCM) and the broader Cisco Collaboration portfolio, including SME.

• Windows servers familiarity with ServiceNow and change control processes in a large, complex health care environment

• Strong understanding of SIP and analysis of SIP messaging to identify issues

• Demonstrated knowledge of E911 regulations and experience with RedSky Legacy PBX/telecom experience is a plus

• Ability to work remotely while managing various workload, schedules and meetings requirements

• Demonstrated experience deploying, maintaining, and upgrading Cisco IOS-based Voice Gateways Engineering experience supporting large-scale, multi-cluster infrastructures in mission-critical healthcare environments

• Experience opening Cisco TAC cases and working with Cisco TAC engineers

• Demonstrated experience troubleshooting issues in a large, complex, health care environment

• Experience with certs and working with AD security groups, Solid understanding of networking (LAN/WAN) in a very large, distributed environment

• Demonstrated experience learning and implementing new applications

• Healthcare and IT experience on platforms, technologies, networking/interconnect requirements, telephone infrastructure and applications deployed throughout Cleveland Clinic

• Must be on-call for one week every 4 weeks Must be able to work after-hours as needed

• Excellent interpersonal and communication skills and experience assisting Caregivers at all levels

• A positive, can-do attitude is essential, along with the ability to thrive in environments with multiple, competing priorities

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you:

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities