Solution Architect - SalesForce Service Cloud Platform

Job Title: Solution Architect Cloud Foundations
Work location: Hybrid - Dallas or Miramar (3 days onsite/week)
Job Summary:
The core focus of this role is to establish sustainable technical architecture. The Solution architect is responsible for designing one or more end-to-end solutions, products, or business/IT services. This role involves close collaboration with cross-functional business and engineering teams. The individual should possess a balanced mix of technical expertise and strong business acumen, working alongside an enterprise architect for strategic direction. The solution architect leads the overall technical vision for a particular platform (across all modules) or solutions to deliver a business product or service. They make technical decisions regarding solutions and understand how technology design impacts business outcomes. Development or infrastructure teams use this information to implement solutions that meet business objectives. The individual should exhibit strong leadership and behavior competencies.

Must haves:
Knowledge of AWS Cloud - all services and use cases
Familiar with C4 model - able to develop architectures and solution artifacts
Strong ability to collaborate & communicate - will work with multiple stakeholders, know what to present based on audience, etc.
Understanding of how Salesforce Service Cloud works - project involves building application with interaction with Salesforce on the backend

Knowledge in the architecture of agentic AI frameworks, large language models (LLMs) is a plus
AWS certification is a plus, not required
S4 knowledge is a plus but not mandatory