Overview
On Site
USD 25.00 - 28.00 per hour
Contract - W2
Skills
Remote Support
IT Operations
Network
Mobile Devices
AV
Audiovisual
Procurement
Onboarding
Inventory
Management
Mentorship
Technical Support
Customer Service
Computer Hardware
Computer Networking
Microsoft Windows
OS X
Linux
Active Directory
Group Policy
Mobile Device Management
Master Data Management
Communication
Conflict Resolution
Problem Solving
Organizational Skills
CompTIA
ITIL
Job Details
Soni Resources is seeking a Desktop Lead Support Technician to provide top-tier technical support to staff and consultants. This role ensures smooth IT operations by troubleshooting hardware, software, and network issues, contributing to a productive work environment.
Key Responsibilities:
Qualifications:
Work Environment & Requirements:
Compensation: $25 to $28 an hour
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications .
#SoniTech1
Key Responsibilities:
- Act as primary escalation point for providing advanced technical support for Windows, macOS, and mobile devices.
- Troubleshoot and resolve complex system, application, and peripheral issues.
- Perform hardware refreshes, printer maintenance, and AV troubleshooting.
- Manage IT assets, including procurement, tracking, and disposal.
- Oversee system updates, software installations, and hardware upgrades.
- Facilitate new hire onboarding by preparing and configuring technical resources.
- Maintain accurate records of service requests, inventory, and asset assignments.
- Supervise the deployment of notebooks and end-user devices, manage technology rollouts, and coordinate hardware refresh cycles.
- Mentor other deskside support analyst to foster skill development and best practices.
- Contribute to strategic initiatives to enhance support processes and team performance.
Qualifications:
- Proven experience in technical support or customer service.
- Strong knowledge of computer hardware, software, and networking.
- Hands-on experience with Windows, macOS, and some Linux systems.
- Familiarity with Active Directory, Entra ID, Group Policy, and MDM solutions (Intune, JAMF, etc.).
- Excellent communication, problem-solving, and organizational skills.
- IT certifications (CompTIA, ITIL, etc.) are a plus.
Work Environment & Requirements:
- 5 days onsite support required - King of Prussia
- Office-based with occasional lifting of IT equipment (<10>
Compensation: $25 to $28 an hour
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications .
#SoniTech1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.