Administrative Team Leader

Overview

On Site
USD30 - USD35
Contract - W2

Skills

Administrative
Team
Leader

Job Details

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Strategic Staffing Solutions is currently looking for an Administrative Team Lead for a contract opportunity with one of our largest clients located in Detroit, MI!

Title: Administrative Team Leader
Location: Detroit, MI (Hybrid; at least 3 days onsite)
Duration: 12+ Months
Role Type: W2 Contract Engagement
Pay Rate: $30-35/hr

Engagement Description
Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives.

Top 3 Required Skills:


  • 1+ years supervisory experience/managing direct reports
  • Operational experience (i.e. call center or production type environment)
  • Strong organizational skills and higher proficiency/technical aptitude

Essential Duties & Responsibilities


  • Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.
  • Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary.
  • Select, train, develop, appraise and counsel support staff personnel.
  • Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
  • Monitor and analyze proficiency and quality efforts subordinate personnel.
  • Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration.
  • Recommend and implement new or improved systems which will enhance or expedite work.

Education and/or Experience


  • A minimum of 60 college credits is required. Bachelor's Degree in related field preferred.
  • Three (3) years operational experience (i.e. customer service experience in a call center environment).
  • Two (2) years experience in a leadership role preferred.

*Beware of scams. S3 never asks for money during its onboarding process

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Strategic Staffing Solutions