Overview
On Site
Full Time
Skills
Microsoft Office
Active Directory
Issue Tracking
Collaboration
Customer Satisfaction
Computer Hardware
Help Desk
Technical Support
Microsoft Windows
Operating Systems
Computer Networking
Application Support
Customer Service
Communication
Service Desk
Remote Support
Organizational Skills
Attention To Detail
CompTIA
Network+
Microsoft Certified Professional
Information Technology
Computer Science
Privacy
Marketing
Job Details
Location: Providence, RI
Salary: Negotiable
Description: Our client is currently seeking a Service Desk Support Analyst/ON SITE
All candidates must live in or near Rhode Island and be able to drive on site 5 days a week
We are seeking a dedicated and knowledgeable Help Desk Support Specialist.
This mid-level role involves working in a dynamic service desk operational environment, providing support to internal team members.
The ideal candidate will have strong customer service skills and extensive experience in troubleshooting Windows, networking, etc.
The preferred candidate will be able to identify and troubleshoot a wide variety of technical issues i.e., Office 365, Active Directory, Networking, hardware/software.
Key Responsibilities: Provide Help Desk Support to internal users and follow up until successful closure.
Troubleshoot and resolve issues related to Windows operating systems, networking, and various applications.
Document and track all support requests and resolutions using the service desk ticketing system.
Collaborate with other IT teams to escalate and resolve complex issues.
Maintain a high level of customer satisfaction by delivering timely and effective support.
Assist in the setup, configuration, and maintenance of hardware and software.
Qualifications: IT Professional with 3-5 years of Help Desk Support
Experience.
Proven experience in a Service Desk/help desk or technical support role.
Strong knowledge of Windows operating systems, networking principles, and application support.
Excellent customer service and communication skills is a Must have.
Ability to troubleshoot and resolve technical issues efficiently.
Familiarity with service desk ticketing systems and remote support tools.
Strong organizational skills and attention to detail.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
Education: A degree or diploma in Information Technology, Computer Science, or a related field is preferred.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: Negotiable
Description: Our client is currently seeking a Service Desk Support Analyst/ON SITE
All candidates must live in or near Rhode Island and be able to drive on site 5 days a week
We are seeking a dedicated and knowledgeable Help Desk Support Specialist.
This mid-level role involves working in a dynamic service desk operational environment, providing support to internal team members.
The ideal candidate will have strong customer service skills and extensive experience in troubleshooting Windows, networking, etc.
The preferred candidate will be able to identify and troubleshoot a wide variety of technical issues i.e., Office 365, Active Directory, Networking, hardware/software.
Key Responsibilities: Provide Help Desk Support to internal users and follow up until successful closure.
Troubleshoot and resolve issues related to Windows operating systems, networking, and various applications.
Document and track all support requests and resolutions using the service desk ticketing system.
Collaborate with other IT teams to escalate and resolve complex issues.
Maintain a high level of customer satisfaction by delivering timely and effective support.
Assist in the setup, configuration, and maintenance of hardware and software.
Qualifications: IT Professional with 3-5 years of Help Desk Support
Experience.
Proven experience in a Service Desk/help desk or technical support role.
Strong knowledge of Windows operating systems, networking principles, and application support.
Excellent customer service and communication skills is a Must have.
Ability to troubleshoot and resolve technical issues efficiently.
Familiarity with service desk ticketing systems and remote support tools.
Strong organizational skills and attention to detail.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
Education: A degree or diploma in Information Technology, Computer Science, or a related field is preferred.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.