Overview
On Site
$22.95 - $31.05 hourly
Contract - W2
Contract - Temp
Skills
End-user Training
Laptop
Thin Client
Mobile Devices
Printers
Regulatory Compliance
Technical Support
Computer Hardware
Network
Business Process
Management
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a Desktop Support Technician in Fort Washington, PA.
Responsibilities:
* Evaluates hardware and software requests and provides solutions based upon business requirements and corporate standards, documenting as appropriate
* Supports and maintains the end user environment; This may include configuring new hardware, reviewing and addressing virus alerts, installing and troubleshooting software including patches, and performing tests
* Provides direct support to users for supported hardware, software and devices; This includes restoring service, providing user training, coordinating warranty repairs through third-party vendors as appropriate, and supporting special events (on-site)
* Installs, supports, and retires hardware (e.g., desktops, laptops, thin clients, monitors, mobile devices, printers). Installs and maintains related software, and wipes data prior to destruction or reissue
* Documents, maintains and recommends enhancements to work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution
* Performs facility moves under guidance
* Ensures compliance with relevant policies and regulations, and escalates any concerns as appropriate
* Choosing effectively from among many different procedures or approaches in order to implement a solution
* Troubleshooting user problems requiring a working understanding of the end user environment and a basic understanding of inter-related technologies; Can problem-solve most standard end user problems
* Maintaining composure and a professional manner at all times, including in stressful situations with clients
REQUIREMENTS:
* Bachelor's degree or equivalent preferred
* 2+ years of relevant experience in a technical support role
* Experience supporting A/V Teams Conference Room Equipment and MacBooks in an Enterprise environment
* Possesses working knowledge of standard end user hardware and software and able to address most issues by following established procedures
* Builds expertise in standard end user hardware and software and the ability to resolve client issues
* Has a basic understanding of network connectivity and infrastructure
* Gaining an understanding of Company-specific applications and technologies
* Possesses a general understanding of Company services and basic business processes, and the ability to prioritize the criticality of a user area or application requiring support
* Works to assess the client's comfort level with technology, and potentially manage their anxiety and stress
* Comfortable in an ongoing dialogue with clients that may at times be vague, confusing and/or stressful
* Understands the technology organization and where and when to escalate client or operational problems
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Desktop Support Technician in Fort Washington, PA.
Responsibilities:
* Evaluates hardware and software requests and provides solutions based upon business requirements and corporate standards, documenting as appropriate
* Supports and maintains the end user environment; This may include configuring new hardware, reviewing and addressing virus alerts, installing and troubleshooting software including patches, and performing tests
* Provides direct support to users for supported hardware, software and devices; This includes restoring service, providing user training, coordinating warranty repairs through third-party vendors as appropriate, and supporting special events (on-site)
* Installs, supports, and retires hardware (e.g., desktops, laptops, thin clients, monitors, mobile devices, printers). Installs and maintains related software, and wipes data prior to destruction or reissue
* Documents, maintains and recommends enhancements to work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution
* Performs facility moves under guidance
* Ensures compliance with relevant policies and regulations, and escalates any concerns as appropriate
* Choosing effectively from among many different procedures or approaches in order to implement a solution
* Troubleshooting user problems requiring a working understanding of the end user environment and a basic understanding of inter-related technologies; Can problem-solve most standard end user problems
* Maintaining composure and a professional manner at all times, including in stressful situations with clients
REQUIREMENTS:
* Bachelor's degree or equivalent preferred
* 2+ years of relevant experience in a technical support role
* Experience supporting A/V Teams Conference Room Equipment and MacBooks in an Enterprise environment
* Possesses working knowledge of standard end user hardware and software and able to address most issues by following established procedures
* Builds expertise in standard end user hardware and software and the ability to resolve client issues
* Has a basic understanding of network connectivity and infrastructure
* Gaining an understanding of Company-specific applications and technologies
* Possesses a general understanding of Company services and basic business processes, and the ability to prioritize the criticality of a user area or application requiring support
* Works to assess the client's comfort level with technology, and potentially manage their anxiety and stress
* Comfortable in an ongoing dialogue with clients that may at times be vague, confusing and/or stressful
* Understands the technology organization and where and when to escalate client or operational problems
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.