IAM Engineer

Overview

Remote
$50 - $55
Contract - W2
Contract - Independent
Contract - 6 Month(s)

Skills

Cloud Computing
Identity Management
Incident Management
Management
Microsoft
Recovery
SailPoint
Scripting
Standard Operating Procedure

Job Details

Job Title: IAM Engineer
Location: Remote
Job Description:

Diagnose and resolve Identity and Access Management (IAM) incidents for SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM).

Manage proactively the incident lifecycle, including identifying, categorizing, prioritizing, and resolving incidents.

Create and maintain client knowledge articles, Standard Operating Procedure (SOPs), and scripts to restore normal operations.

Monitor IAM operations and escalate incidents to level three support as necessary according to established protocols.

Maintain professional relationships with clients, ensuring efficient incident management service and addressing their IAM-related needs.

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