L3 Support Engineer

  • Mississauga, ON
  • Posted 2 days ago | Updated 2 days ago

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

L3 Support
Governance & Compliance
SQL
Big Data (Hadoop
Hive
Impala
Spark)
Root Cause Analysis
Stakeholder Management
Risk Mitigation
Operational Excellence

Job Details

Job Title: L3 Support Engineer
Location: Mississauga, ON (Hybrid)
Duration/Term: Long Term Contract


Job Summary:

We are seeking a highly experienced L3 Support Engineer with expertise in governance, operational risk management, quality assurance, and technical troubleshooting. This role requires independent problem-solving, strong stakeholder management, and the ability to analyze complex data patterns to drive operational excellence.


Key Responsibilities:

Governance & Compliance:

  • Maintain team governance routines, ensuring procedural updates and deck preparation for governance forums.
  • Ensure standards and processes are consistently applied, including monitoring and root cause analysis.
  • Support data collation for audits and management reviews.
  • Conduct risk assessments and propose mitigation strategies.

Operational Risk & Issue Management:

  • Identify execution errors and drive prioritized remediation efforts.
  • Detect, track, and verify completion of self-identified issues and action plans.
  • Develop stakeholder relationships across all lines of defense.
  • Perform root cause analysis on operational weaknesses, recommending corrective actions.

Technical & Data Analysis:

  • Define system enhancements, utilizing script tools and interpreting code.
  • Apply SQL and Big Data technologies (Hadoop, Hive, Impala, Spark) for operational insights.
  • Prepare metrics and reporting for senior management review.
  • Support data review procedures, including defining scope and sampling approaches.

Stakeholder Engagement & Leadership:

  • Act as SME (Subject Matter Expert) to senior stakeholders and technical teams.
  • Provide guidance on compliance testing and operational risk management.
  • Communicate complex technical issues clearly to non-technical stakeholders.
  • Lead problem-solving discussions, ensuring effective execution and resolution strategies.


Required Qualifications & Experience:

  • Comprehensive understanding of quality assurance, internal audit, compliance testing, and operational risk management.
  • Strong data analysis skills (SQL) with technical expertise in Big Data technologies.
  • Experience with Hadoop, Hive, Impala, Spark, and programming languages.
  • Demonstrated problem-solving, decision-making, and ethical judgment in operational settings.
  • Excellent communication skills, capable of explaining complex topics clearly.
  • Attention to detail with an analytical, pragmatic approach to problem-solving.


Key Skills: L3 Support, Governance & Compliance, SQL, Big Data (Hadoop, Hive, Impala, Spark), Root Cause Analysis, Stakeholder Management, Risk Mitigation, Operational Excellence


VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele

 

 

 

 

 

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