IT Project Manager

Genesis10 is currently seeking an IT Project Manager with our client in the financial industry located in Charlotte, NC, Plano, TX and Pennington, NJ. This is a 12+ month contract position.

Responsibilities:

• Major incident management support across the EET Client application portfolio
• Triage of Major Incidents impacting the supported application portfolio and the review of knowledge content to ensure that it is useable by our technical staff and our end user community
• Facilitate the resolution of proactive/reactive problems, as related to incident management, across multiple teams inside and outside of EET Client
• Notify, escalate and communicate to senior management the existence and status of outages, as necessary
• Partner with the EET Client Problem Management team and ensure the root cause, preventative measures, and lessons learned are all captured in the Problem Management system of record
• Facilitate triage activities with multiple support teams across the Bank, including Senior Leadership
• Takes ownership of EET production issues and drives to service restoral / remediation
• Work with AMRS and regional support partners
• Manage risk well across production issues

Requirements:

• 3 - 5 year's of technology experience
• Ability to analyze data and make correlations to events and performance
• Strong knowledge of Major Incident Management Process
• Knowledge of ITIL (Information Technology Infrastructure Library) Processes with focus in Major Incident Management and Problem Management
• Able to open Incident and Problem Tickets
• Stay calm in triage / troubleshooting activities
• Good Communication skills
• Verbal Skills - Ability to lead meetings
• Written Skills - Ability to write clear concise updates to properly communicate to Senior Leadership
• Ability to multi-task and prioritize work to complete deliverables on-time
• Previous knowledge with ability to use the following tools: Cisco Webex - Working with Bridgelines and Breakout Sessions, Mattermost - Documenting key triage activities, NEWs - Identifying and paging the right teams for assistance, Microsoft Products (Excel, Word, PowerPoint), ITSM (Information Technology Service Management) Remedy

Desired skills:

• Experience with ITIL and ITSM
• ServiceNow Experience

Pay range: $42.06 - $50.06

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.