Overview
On Site
Up to $27
Accepts corp to corp applications
Contract - W2
Skills
Desktop Support
Active Directory
intune
Job Details
Desktop Support Analyst
Location: Hicksville, NY (Onsite)
Hire Type: Contract
Key Skill
- Good knowledge of Intune and device build.
Responsibilities
- Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues.
- Respond to and manage escalated support tickets, ensuring timely resolution.
- Install, configure, and maintain software and hardware components.
- Assist in the setup and support of network-related issues.
- Document support processes and resolutions in the ticketing system.
- Collaborate with other IT teams to resolve issues and improve support processes.
- Maintain knowledge of current IT trends and technologies.
Qualifications
- 5+ years of experience in desktop support or related IT role.
- Strong understanding of computer hardware, software, and networks.
- Ability to troubleshoot and resolve advanced technical issues.
- Excellent communication and interpersonal skills.
- Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Skills
- Windows operating systems
- Mac OS
- Active Directory
- SCCM & Patch Management
- Intune
- Microsoft Office Suite
- Remote desktop tools
- Network troubleshooting
- Hardware diagnostics and repair
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.