Overview
On Site
Full Time
Skills
business analyst
SFDC
Salesforce marketing cloud
Adobe Experience Cloud
Job Details
Job Title: Business Systems Analyst
Visa: GC-EAD, TN
Location: Hybrid Vienna, VA
Experience Level: 5 10 Years
Position Summary
Visa: GC-EAD, TN
Location: Hybrid Vienna, VA
Experience Level: 5 10 Years
Position Summary
- The DNS team is seeking a Business Systems Analyst with strong Salesforce Marketing Cloud and Adobe Experience Cloud experience. The role focuses on developing/modifying templates (email, push, SMS, letter), implementing personalization variables (AMPScript basics), validating Data Extension mappings, and supporting journey/triggered send configuration, testing, and monitoring. Exposure to SMS/Push channels and the ability to interpret API specifications are a plus. This position requires cross-team coordination, system/data analysis, and implementing technology solutions to enhance business processes.
- Key Responsibilities
- Develop and modify backend templates (transactional email, push, SMS, letter) and configure personalization variables.
- Validate Data Extension mappings and support journey/triggered send configuration, testing, and monitoring.
- Collaborate with business units to analyze requirements, document workflows, and enhance system functionality.
- Coordinate with cross-functional teams to ensure backend templates align with business workflows.
- Support software releases, ensuring smooth transitions to production.
- Conduct system and data analysis using SQL and statistical techniques.
- Identify process improvement and automation opportunities.
- Research emerging technologies and recommend solutions aligned with business goals.
- Ensure compliance with internal policies and industry standards.
Qualifications
- Hands-on experience with Salesforce Marketing Cloud (required) and Adobe Experience Cloud (preferred).
- Working knowledge of HTML, AMPScript basics, and SOAP UI API.
- Experience with Workfront, ADO, Jira, or other project management tools.
- Strong SQL and analytical skills for system/data analysis.
- Proven ability to manage multiple priorities and support project delivery.
- Strong communication, documentation, and stakeholder management skills.
- Bachelor's degree in IT, Computer Science, Business Systems, or equivalent experience.
- Proficiency with Excel, Word, and presentation software.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.