Desktop Support Engineer

  • Richmond, VA
  • Posted 1 day ago | Updated 1 day ago

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Desktop Support Engineer
Hardware
Software
O
peripherals
storage
network install/configure
troubleshooting
imaging
rebuild
Windows 11
O365
Asset Inventory
ticketing
phone
email
in-person
video conferencing support
Wireless Communication
Servers
Shipping
Technical Training
Videoconferencing
Policies and Procedures
Management Information Systems
Operating Systems
Printers
Real-time
Collaboration
Computer Hardware
Facilitation
Inventory
Microsoft Windows
RTR
Remote Support
SAN
UI

Job Details

Job ID: VA-766415

Onsite/Local Desktop Support Engineer (In-person must/travel) with Hardware/Software/OS/peripherals/storage/network install/configure/troubleshooting, imaging/rebuild, Windows 11/O365 (must), Asset Inventory, ticketing, phone/email/in-person/video conferencing support experience

Location: Richmond, VA (VA DOC)
Duration: 12 Months
**This position is 100% onsite with some travel statewide to different DOC facilities when needed. If there is travel involved, candidate will be reimbursed. **

Skills:
Ensures that system hardware, operating systems, software systems, and related procedures adhere to Commonwealth policies, standards, and guidelines. Required 5 Years
Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards Required 5 Years
Experience with Windows 11 and O365 Required 3 Years.

Establishes and implements enterprise level policy and procedure for conducting and maintaining the IT Asset Inventory.
Plans and implements both current and future system processes, including user interface, security policies, and motivate the Agency to embrace desired change.
Actively maintain IT Requests mailbox to ensure that user issues are delegated and resolved timely.
Supports agency users via telephone, e-mail and in-person to effectively resolve IT requests and meet initiatives.
Install and configure applications to include but not limited to; installs, troubleshoots, upgrades, integrates, and maintains systems, software, workstations, printers and wireless devices.
Support and collaborate with team members and other technical staff to resolve IT requests.
Prepare the facilitation of video conferencing for users.
Schedule shipping of equipment to facility locations.
Receive and document inbound equipment.
Perform equipment surplus.
Maintain real-time hardware, software, and phone peripherals electronic inventory system.
Replenish equipment inventory as needed not to impede operation of ITU or the agency.
Provide technical and application training to interns.
Complete other duties, tasks or projects as assigned.
Provides field coordination and planning for the effective use of management information systems.

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