Network Technician

Position Description

As a Network Technician on the Network Operations team, you will have the chance to help build and support Harvard Medical School's mission-critical network. We are looking for a passionate person that wants to build great things, is both innovative and methodical, is team focused and understands that we are in the business of providing a great customer experience to our research community, students, faculty and staff. In this role, we expect you to have knowledge and hands-on experience with networking systems. We would look to you to help manage and maintain wired and wireless infrastructure, as well as assist IT support staff with network requests and troubleshooting.

Duties & Responsibilities:

• Day to day network jack, wireless, and end user troubleshooting
• Liaison for wiring vendor
• Liaison for tier 1 troubleshooting for CSG/End users
• Track & prepare for upcoming power/cooling outages that may impact network closets.
• Realtime wired and wireless troubleshooting
• Participate in the weekly network team ticket queue manager rotation
• Maintain and update Infoblox DNS/DCHP
• Maintain network closet (cabling, UPS, power, cleanliness, switch port availability, etc)
• Network registration troubleshooting and registration Rack, stack and configure network hardware where needed
• Participate in a 24X7 on-call rotation

The Technology:

• Network Technologies: 802.3ad, 802.1Q, Cisco VPC, LACP
• Network Monitoring and Management: Infoblox, Cisco ISE, Cisco Prime, Arista Cloudvision, Splunk, Statseeker, Scrutinizer.
• Hardware: Cisco 3750/3850, 4500, Nexus, 7k, 9k, Cisco ASR, Cisco 9800 Wireless Controllers.

Basic Qualifications

• Bachelor's degree, or equivalent professional experience, required.
• Five plus years of IT experience, and 3-5+ years relevant industry experience.

Additional Qualifications and Skills

• Commitment to customer service; ability to work in a demanding, fast paced environment; record of keeping abreast of industry trends and changes in technologies; team orientation, flexibility.
• Strong organizational skills, communication skills (written, oral and presentation); a concern for accuracy, details and quality.

Additional Information

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

The Harvard Medical School is not able to provide visa sponsorship for this position.

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Work Format Details

This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Benefits

We invite you to visit Harvard's Total Rewards website ( ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.