Senior Desktop Support Engineer

Please respond to these questions on the top of your resume to be considered. Applicants not following this process may be immediately disqualified. Responses must include the proper number and letter format (please see below) in front of the answers on your resume/submission.

1a. Are you currently located in and will you be working in the USA for the entirety of this assignment? (Yes or no)

2a. How many years Desktop Support experience do you have?

2b. How many years of leadership experience do you have?

3a. This role is fully on-site in either Marinette, WI or Sturgeon Bay, WI: Are you open to that type of a role? (Yes or no)

3b. Do you feel you meet a majority of the requirements put forth in this job description? (Yes or no)

Role Overview
We're looking for a knowledgeable and dependable Senior Desktop Support Engineer. This position involves delivering expert technical support to staff throughout the company, helping maintain the reliability of computers, software, and related equipment. You'll also take part in mentoring junior team members, guiding technical initiatives, and handling advanced support issues that require a deeper level of troubleshooting.

Key Responsibilities and Skills

• Provide second and third-level support for resolving hardware, software, and connectivity problems faced by employees.


• Set up, configure, and troubleshoot desktops, laptops, mobile devices, printers, and other peripherals.


• Support and maintain both Windows and macOS platforms, including deploying system images and updates.


• Manage user accounts and permissions in systems such as Active Directory and Microsoft 365.


• Support onboarding and offboarding processes, including device setup and account provisioning.


• Take part in initiatives like technology upgrades, equipment replacements, and system transitions.


• Create and maintain documentation for internal use, including setup guides and troubleshooting steps.


• Monitor device health and performance, addressing issues before they impact users.


• Track IT hardware and software assets and help maintain compliance with licensing policies.


• Provide guidance and training to junior support personnel to foster skill development and consistent service.


• Work closely with other IT teams to support broader infrastructure and security goals.


• Lead and coordinate smaller-scale technical projects and initiatives.


• Proficient with Microsoft Office tools and able to use them effectively in daily work.


• Strong communication, organization, and time management skills, with the ability to explain technical concepts clearly.

Qualifications and Background

• A degree in Computer Science, IT, or a closely related discipline, or a comparable blend of education and hands-on experience.


• Roughly six years in technical support roles, including a minimum of two years in a leadership or advanced-level capacity.


• In-depth understanding of both Windows and macOS platforms, along with experience using productivity tools such as Office 365 and managing directory services like Active Directory.


• Hands-on familiarity with support ticketing platforms like ServiceNow, Jira, or Zendesk.


• Experience with SCCM or Intune


• Basic scripting skills (e.g., using PowerShell) are advantageous.


• Strong analytical and diagnostic abilities for resolving technical issues.


• Effective communicator with solid people skills.


• Capable of managing workload independently and adapting to a dynamic, high-speed environment.

If you are ready to join a team where you can make a real impact, apply now!

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future