Deskside Support

* Responsibilities:
* * Supports a client company s VIP user base by applying exceptional technical and interpersonal skills
* * Extensive A/V and conference room skills and certifications preferred. - May function as team or site leader providing direction to other technicians
* * Provides support for enterprise storage products
* * Supports Networking products - including Cisco certification requirements
* * Provides support for Payment systems products and Unisys legacy -CMOS products
* * Provides support for software, hardware and networking support for desktops, laptops and servers
* * Provides maintenance and support on legacy products
* * May have project management responsibilities for some projects
* * Supports Core, server products
* * Performs disk replacement on enterprise storage products
* * Installs and maintains PCs and associated software, networks, servers and peripherals
* * Supports network products from operational and maintenance perspectives
* * Performs installs, moves, adds and changes as required
* * Tests and certifies PCs, networks, servers and client approved applications
* * Provides follow-up on problems or escalation.
* * Maintains a high degree of professionalism in actions, demeanor and dress.
* * Ensures customer satisfaction throughout the service delivery transaction.
* * Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
* * Supports Core, server products and storage products

Key Qualifications
* High school diploma required
* 4-6 years of hands on technical experience
* 4 years of technical institute, polytechnic and/or military technical school with applicable field service and/or other related technical experience
* Bachelor s Degree or 4 years of technical institute, polytechnic and/or military technical school with applicable field service and/or other related technical experience
* High degree of interpersonal skills Demonstrated capability and experience supporting VIP clients
* Ability to manage small teams of technicians via an indirect management style
* A+ certification
* Specific Manufacturers certifications as required. i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS
* Troubleshooting software and hardware problems
* Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability. and knowledge of client-specific internal procedures and service delivery requirements.
* Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals
* Excellent analytical and client communication skills ability to use considerable judgment and initiative with the a ability to recommend solutions.
* Client and/or governmental clearance may be required
* Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage.
* Basics understanding of Cloud Technology - storage or virtual machine is an added advantage.
* Police or criminal background verification may be required

Thanks

Best Regards

Soujanya Sounderajan

Recruitment - Senior RECRUITER

CompuGain

12901 Worldgate Drive, Suite 510

Herndon, Virginia 20171
direct |