Salesforce Tech Lead Experience & Service Cloud

  • Posted 15 hours ago | Updated 15 hours ago

Overview

Remote
$50 - $60
Contract - W2
Contract - 12 Month(s)

Skills

API
Apex
Artificial Intelligence
Cloud Computing
Collaboration
Communication
Customer Experience
FOCUS
IT Management
Innovation
Leadership
Management
Mentorship
Oracle Application Express
Productivity
Real-time
Routing
Salesforce.com
Scalability
Workflow

Job Details

Job Title: Salesforce Tech Lead Experience & Service Cloud

Location: 100% Remote

Its a W2 position.

Salesforce Tech Lead Experience & Service Cloud

Overview:

Are you a seasoned Salesforce Developer who thrives in leadership roles and loves building modern, scalable, customer-centric platforms? We re looking for a Salesforce Tech Lead to guide a team of developers, modernize systems, and drive innovation across Experience Cloud and Service Cloud with Salesforce Data Cloud as a core focus and AI experience as a bonus.

What You ll Do:

Technical Leadership & Mentorship

  • Lead and mentor a team of Salesforce developers, fostering best practices and innovation.
  • Conduct code reviews, drive clean coding standards, and upskill team members in Apex, LWC, and platform architecture.
  • Cultivate a collaborative, high-performance team culture.

Development & Customization

  • Architect and develop custom solutions in Experience Cloud and Service Cloud.
  • Build modern Lightning Web Components (LWC), Apex classes, triggers, and API integrations.
  • Optimize processes for scalability, performance, and maintainability.

Data Cloud & Personalization

  • [Must-Have] Hands-on experience with Salesforce Data Cloud (Customer Data Platform/CDP) including real-time customer profiles, segmentation, and personalized engagement strategies.
  • Deliver intelligent, data-driven solutions that improve customer experience and business impact.

AI Readiness (Nice to Have)

  • Familiarity with Salesforce AI tools like Einstein AI, predictive insights, or Agentforce.
  • Experience designing AI-enhanced user journeys, including chatbot enablement, next-best-action, or AI-assisted agent workflows.

Service Cloud Optimization

  • Configure and enhance features like omni-channel routing, case management, knowledge articles, and agent productivity tools.
  • Translate business requirements into scalable, automated solutions with stakeholder collaboration.

What You Bring:

  • 8+ years of Salesforce development experience (Apex, LWC, API integrations)
  • Deep hands-on knowledge of Experience Cloud and Service Cloud
  • Proven experience with Salesforce Data Cloud/CDP a must-have
  • Strong grasp of Salesforce architecture and platform limits
  • Bonus: Experience with Salesforce AI tools, Einstein AI, Agent force, or predictive analytics
  • Excellent communication and leadership skills; ability to mentor and lead delivery teams
  • Passion for scalable, forward-thinking solutions and clean, maintainable code
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