Overview
Skills
Job Details
Job Description:
CHANDRA TECHNOLOGIES INC is committed to providing some of the most competitive rates in the industry for qualified consultants. For candidates with current or prior experience with the State of Wisconsin experience and all required skills outlined in the job posting, we offer up to 98.5% of the client bill rate on CTC basis, ensuring a very low margin (under $1). Please be advised that client administrative fees will be deducted if applicable. Our payment terms are Net 30, and we guarantee payment within that period of Net 30, regardless of the client's payment status to us.
***Crop to Crop resumes are accepted
Location Requirement: Remote or On-site? Hybrid 60% onsite/minimum. During Training, 100% onsite is required. Candidate MUST be a WI resident or willing to relocate to WI at their own expense prior to starting the role.
The position works to support and secure end-user technologies, including system management tools and software services. Additionally, this position shares responsibility for formulating and establishing agency technical policies, procedures and guidelines for monitoring, managing and maintaining personal computer systems in a complex server and network environment. This position also works within the Technical Services team to provide team and agency wide leadership for administering and further developing ticketing systems for IT process management. The work environment requires team communication, cooperation, collaboration, and participation in planning.
Customer service focused technical support, problem diagnosis, troubleshooting, resolution, security, and maintenance of end-user devices and other related technologies and systems in an enterprise networked environment.
- Provide advanced troubleshooting and diagnosis of complex systems to resolve problems with desktop computers and determine when to escalate issues to System Engineers for resolution.
- Provide Help Desk staff with guidance on effective use of remote support tools for efficient end user support strategies and use remote tools to connect, diagnose, and resolve technical support issues as necessary.
- Support Wi-Fi connections/issues on both Agency provided equipment and guest/extranet Wi-Fi services.
- Setup and support PC hardware, peripherals, software and related devices.
- Diagnose, research, and identify solutions as required to resolve reported system issues, escalating or teaming with System Engineers as necessary.
- Install and support Microsoft client operating systems in an Enterprise environment.
- Install and support office productivity software, client and cloud-based.
- Support, install, administer, configure, and maintain commercial software applications as needed via an automation platform, including self-service access for user software installations.
- Follow agency protocols regarding use of directory services for managing access and deployment of device policy and account rights.
- Diagnose and resolve potential end user security breaches such as malware infections or escalate, as appropriate, to agency security leads.
- Assist in monitoring systems that track security across hardware and software on end-user devices.
Enterprise Device Configuration Management, Automation, Administration, and Leadership
- Administer asset management platform for the automated inventory and tracking of device assignment and licensing of software for managed computers.
- Act as Technical Service team s liaison to other teams when dealing with intake, transfer, and routing of user-reported incidents.
- Provide experience-based strategy and continuation planning for projects, including foresight and pre-planning where necessary.
- Administer the device operating system deployments and computer management automation platform (currently System Center) for the agency.
- Lead team efforts to create, update, and troubleshoot software deployment platform.
- Train new Help Desk employees as needed and provide documentation
- Perform comprehensive configuration management of computer settings to ensure proper security and feature availability.
- Support the installation, configuration and maintenance of commercial software applications as needed via automation platform, including self-service access for user software installations.
- Participate in ongoing improvements regarding use of directory services for managing access and deployment of device policy and account rights.
- Manage endpoint protection including automated remediation and updates.
- Certify new equipment standards including laptops, monitors, docking stations.
Required Skills:10+ years of experience in the following
- Excellent Customer Service and problem-solving skills required.
- Familiar with a variety of the concepts, practices, and procedures.
- Account management, device imaging and deployment, application deployment, and integration of agency configuration management for Help Desk staff to use daily
Desired Skills:
- Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks.
- A wide degree of creativity and latitude is expected.