Call Center Rep

  • Cary, NC
  • Posted 19 hours ago | Updated 19 hours ago

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent

Skills

CSR
customer service
call center

Job Details

< data-start="246" data-end="266">Overview:</>

We are seeking a Customer Service Representative to join our team and provide exceptional support to customers in a fast-paced, high-volume call center environment. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to manage multiple tasks efficiently while maintaining a professional and customer-focused attitude.

< data-start="649" data-end="679">Key Responsibilities:</>

  • Serve as the primary point of contact for inbound telephone calls, minimizing workflow interruptions caused by non-clinical inquiries (e.g., prescription status, financial information, general support).

  • Handle inbound and outbound calls to schedule medication deliveries and payments, ensuring accurate and timely updates to customer profiles.

  • Ensure that distribution teams have the correct information to deliver packages on schedule.

  • Respond to customer inquiries directly when appropriate, or route calls to the correct department to ensure prompt resolution and customer satisfaction.

  • Maintain accurate records of customer interactions and transactions.

  • Collaborate effectively using Microsoft Teams and Outlook for internal communication and coordination.

< data-start="1492" data-end="1516">Qualifications:</>

  • Minimum 1 year of experience in a high call volume customer service or call center role.

  • Ability to type at least 35 words per minute with accuracy.

  • Excellent verbal and written communication skills.

  • Proficient with Microsoft Teams and Outlook.

  • Strong problem-solving skills and customer-oriented mindset.

  • Ability to multitask and remain calm under pressure.

< data-start="1926" data-end="1956">Preferred Attributes:</>

  • Experience in a healthcare or pharmacy-related call center.

  • Familiarity with handling confidential or financial information.

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