Desktop Support

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6 Month(s)
50% Travel

Job Details

Title: Desktop Support

Location: Should be ok to travel between Mahwah, NJ/Clifton NY and NY

Job Type: Contract

Must speak Spanish

Timing: 7 AM 8 PM any 9 hours

  • Local service support for Windows & MAC - laptops, desktops, PCs, and etc.
  • Onsite service for routine work performed on customer's computer equipment. Service includes onsite installations of hardware and software including testing, hardware relocations, addition of hardware/software/external equipment as well as changes and upgrades for devices to restore services within the customer location.
  • Provide maintenance (response, diagnosis, repair, and restore) of the physical devices at customer locations
  • Onsite maintenance and support of customer's printers (HP, Cannon, Xerox, Zebra, Sato, handheld label printers etc.,), which includes consumables replacement and troubleshooting for fixing print Issues
  • Coordinate with Engineering team to ensure incidents are resolved according to service level targets
  • Perform final checks prior to closing incidents:
    • User confirmation that service has been restored
    • User satisfaction survey
    • Confirmation of correct incident categorization for Problem Management
    • Confirmation of sufficient resolution detail for Problem Management
    • Assessment of any required changes to Configuration Management System
    • Update the Knowledge base
  • Proactive maintenance
  • Service requests
  • Device incident management
  • Process support
  • Management of the service, team management and production of statistics
  • Remote Hands Services
  • Special support during Sales Period
  • Out of support service hours
  • Other tasks as assigned by the Movate or Customer side supervisor

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