QSR Restaurant Tech Analyst-POS with Simphony/Data Central

  • Posted 3 days ago | Updated moments ago

Overview

Remote
On Site
Hybrid
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Contract - 12+ mo(s)

Skills

POS
POINT OF SALES
POINT OF SALE
SIMPHONY
MERAKI
BOH
DATA CENTRAL
RTI
DIGITAL

Job Details

QSR Restaurant Tech Analyst - POS (Simphony/Data Central) | 12+ Months | 100% Remote

Are you the kind of person who can troubleshoot a Simphony POS system blindfolded? Do you know what to do when a digital menu board goes dark five minutes before the dinner rush? iSphere is looking for a QSR Restaurant Technology Analyst (POS focus) to help keep our client s restaurant tech stack humming from Simphony and Data Central to UberEats and beyond.

This fully remote, long-term contract is your chance to be the go-to tech hero behind the scenes for a high-volume, high-visibility QSR enterprise.

What You ll Tackle:

  • Own the vendor support process coordinate, communicate, and escalate until issues are resolved and restaurants are back on track

  • Troubleshoot technical issues across Simphony POS systems, BOH platforms (Data Central, RTI, R365), and delivery integrations (UberEats, Grubhub, Doordash)

  • Support and monitor digital menu boards indoor and outdoor ensuring content stays accurate and systems stay online

  • Use dashboards, portals, and proactive monitoring tools to flag and fix problems before anyone notices

  • Log, track, and resolve tickets using ServiceNow or Jira like the tech whisperer you are

  • Create clean, useful documentation and reports that actually help people understand what s going on

  • Jump in on special projects or ad hoc assignments no two days are the same

What You Bring:

  • Hands-on experience supporting Simphony POS systems in a fast-paced, multi-store restaurant environment

  • Familiarity with BOH platforms like Data Central, RTI, or R365 and the instincts to know where to look when something breaks

  • Knowledge of digital menu board technology and how to keep them refreshed, updated, and glitch-free

  • Working knowledge of Meraki dashboards, vendor portals, and restaurant-specific tools

  • Proficiency with ticketing systems (ServiceNow and/or Jira) and a sixth sense for what needs escalation

  • Stellar communication skills (bonus points if you re bilingual in English & Spanish)

  • Excel wizardry and comfort with Word and PowerPoint

  • Self-directed with strong follow-through, but collaborative enough to thrive in a team rotation model

Why iSphere?

At iSphere, we don t just fill jobs we build teams that click. You ll get to work with leaders who value your voice, on projects where your skills make a measurable impact. No fluff, no filler just real work that matters.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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