Senior Messaging and Collaboration Engineer

Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Senior Messaging and Collaboration Engineer

Corporate Services, IS- Core Infrastructure

3600 Civic Center Boulevard

Summary:

• The Senior Messaging & Collaboration Engineer is responsible for the delivery of Email and Collaboration tools to the organization. This role provides hands-on technical implementation, troubleshooting, maintenance and monitoring support.

Responsibilities:

• Administers and supports Email Services (Exchange Online) and Collaboration tools including Teams, OneDrive and Electronic Faxing.
• Responsible for Microsoft 365 License administration.
• Performs day-to-day management and administration for Exchange Online with an Office 365 hybrid/cloud environment.
• Builds and supports telephony integration with Teams.
• Builds automation using tool such as Power Shell.
• Manages roles and services, user permissions, email queues and dynamic distribution groups.
• Provides support to issues related to group mailboxes and distribution lists.
• Supports the enterprise in a 24/7/365 environment with the ability to provide on-call support.
• Works with Azure AD and Active Directory.
• Develops future strategies for adoption and deployment of Messaging & Collaboration products and services.
• Supports Security & Compliance by assisting in the configuration and management of anti-phishing and anti-spam and encryption technologies.
• Installs, configures and manages email routing devices and services such as Cisco Ironport and Proofpoint.
• Provides Tier 3 support to internal technical teams.
• Supports Enterprise Electronic Faxing systems such as RightFax it's integration points with applications and multi-function devices.
• Interfaces with vendors and service providers to evaluate, design and support new products and services.
• Assists with capacity planning, performance management and root cause analysis.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Education or Equivalent Experience:

• High School Diploma/ GED.
• 8+ years of experience as a Systems Administrator supporting Windows Server, Active Directory, Exchange or similar environments. Bachelor's degree may substitute for some years of experience.
• 5+ years of experience in a role with responsibility for the administration of Microsoft Azure or Office 365 services including Exchange, Teams and OneDrive.

Skills and Abilities:

• Demonstrated interpersonal/verbal communication skills.
• Demonstrated customer service skills.
• Ability to communicate effectively with all levels of staff.
• Ability to troubleshoot, research and solve technically challenging problems.
• Ability to configure and manage email gateways and security tools.
• Strong knowledge of MS networking concepts, active directory, file permissions, IIS, DNS, SMTP, etc.
• Ability to build automation using PowerShell or other scripting languages.
• Ability to conduct log reviews, incident analysis and root cause analysis.
• Understanding of ITIL concepts and Change Management processes.
• Proven ability to triage and properly classify incidents and prioritize work efforts accordingly.
• Ability to work within deadlines and with multiple priorities; ability to adapt to changing priorities.
• Hands on experience with implementation, deployment, or support for Exchange Online including working with hybrid environments.
• Ability to constructively resolve issues and conflicts as they arise. Strong listening skills.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.