Help Desk

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - 12 Month(s)
No Travel Required

Skills

Helpdesk
Customer Service
Browser Applications
Application/Production Support

Job Details

This role also requires a high level of customer experience, and is not a hardware based help desk role. This position acts as a member of the Operations and Maintenance Support Team responsible for monitoring incoming service provider issues unable to be resolved by front line Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required, escalating provider issues to development staff. These positions works closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence. Issues may be referred to specialized business/policy staff, software developers and/or client implementation specialists.

Required Skills: 3 - 5 years

Experience and knowledge of browser-based applications.

Experience researching, analyzing and interpreting automated system problems.

Experience working in a Application/Production Support based (not hardware) help desk environment.

Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions.

Desired Skills:

Experience writing and running SQL queries.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Refulgent Technologies Inc.