Desktop Support Technician

RESPONSIBILITIES:
Kforce has a client in Denver, CO that is seeking a Desktop Support Technician.

Responsibilities:
* Installs, upgrades, troubleshoots, and maintains endpoint hardware and software
* Image computers, install applications using in-house tools (SCCM / PXE boot)
* Responds to calls, chats, service tickets, and dispatched requests for technical support
* Diagnoses and fixes endpoint network, software, and hardware issues
* Install and troubleshoot hardware, peripherals (printers, headsets, monitors, webcams, etc.)
* Communicates with users on proper computer uses and policies utilizing excellent customer service skills
* Provides ad-hoc training to users and groups on hardware and software systems
* Works with other IT teams on complex Incident and Request resolutions
* Maintains computerized inventory of computer equipment through our support platform
* Creates and maintains Knowledge-Based articles for support
* Accurately records, updates, and documents requests using ServiceNow, and any other duties as assigned by the organization
* Performs all other necessary tasks related to IT Support of the respective agencies and supported locations
* Business travel will be required to perform some support activities

REQUIREMENTS:
* High School diploma/GED, HiSET or TASC certificate
* Must obtain Criminal Justice Information Services (CJIS) clearance within 30 days of start date
* 5+ years of Information Technology experience performing user support desktop, legacy systems, and/or Information Technology communication systems
* Additional appropriate education may be substituted for the minimum experience requirement
* Strong customer service disposition with solid knowledge of multiple pc and tablet platforms
* Strong communicator and detail oriented
* Experience supporting Windows 10, 11
* Experience supporting Microsoft Office 365
* Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and agency/business representatives
* ServiceNow experience
* Experience and knowledge in ITIL process handling incident, change and problem management
* Independent self-starter able to collaborate actively with others in a cross-functional team
* Excellent organizational skills and attention to detail, ability to meet deadlines and manage priorities
* SCCM, Cisco AnyConnect/SecureConnect experience a plus
* Can lift equipment up to 50 lbs

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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