IT Support Engineer (Must have CompTIA A+, CompTIA N+, CCNA)

Job Title: IT Support Engineer II

Place of Performance: Milltown, NJ

5 to 8 Years of Experience

Certificates: CompTIA A+, CompTIA N+, CCNA

Key Responsibilities:

• Advanced Troubleshooting:
• Resolve escalated issues from Level I support that require deeper technical knowledge.
• Diagnose and resolve hardware, software, and network problems to minimize system downtime.
• Issue Diagnosis & Resolution:
• Perform system updates, installations, configurations, and maintenance.
• Use advanced diagnostic tools to identify and isolate problems.
• Collaboration & Escalation:
• Collaborate with other technical teams and escalate issues to Level III support when necessary.
• Provide clear communication to end users regarding problem resolution progress.

• Technical Proficiency:
• Expertise in troubleshooting across multiple platforms, including Windows, macOS, and Linux.
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, firewall configurations, etc.).
• Familiarity with Active Directory, virtualization, and cloud-based technologies.
• Problem-Solving Skills:
• Strong diagnostic abilities paired with an analytical mindset.
• Adept at isolating issues and implementing long-term solutions.
• Communication:
• Excellent verbal and written communication skills, essential for providing clear instructions to end users and preparing technical documentation.
• Experience:
• Typically, 5+ years of hands-on experience in IT support, preferably in a Level II support role.
• Experience with ticketing systems (such as ServiceNow, Zendesk, or similar) and remote support tools.
• Certifications (Required):
• CompTIA A+, CompTIA N+, CCNA
• Additional Requirements:
• Ability to work in a fast-paced, support-driven environment.
• Strong customer service orientation paired with the technical skills to resolve issues efficiently.
• Willingness to work flexible hours, including on-call support, as needed.