MS Dynamics Cisco UCCE Engineer

Overview

Accepts corp to corp applications

Skills

cisco ucce
ms dynamics

Job Details

Job Title: MS Dynamics + Cisco UCCE Integration Engineer

Location: Remote
Type: Contract
Experience Level:10+ years
Domain: Contact Center Technology & CRM Integration

Job Summary:

We are seeking a highly skilled Integration Engineer with deep experience in Microsoft Dynamics 365 and Cisco UCCE environments. The ideal candidate will have strong expertise in SIP signaling, SBCs, and media processing. You will be responsible for integrating Dynamics CRM with Cisco UCCE, ensuring seamless call control, data synchronization, and agent productivity through CTI and SIP-based routing solutions.

Key Responsibilities:

  • Design and implement end-to-end integration between Microsoft Dynamics 365 and Cisco UCCE / CVP / Finesse platforms.

  • Develop and manage CTI connectors or middleware to enable screen pops, click-to-call, call logging, and real-time updates in Dynamics.

  • Configure and troubleshoot SIP signaling flows, media path setup, call routing logic, and agent desktop workflows.

  • Work with Session Border Controllers (SBCs) to manage secure SIP traffic, media NAT traversal, and codec negotiation.

  • Collaborate with contact center architects, Dynamics developers, and network engineers for seamless VoIP-to-CRM functionality.

  • Tune and optimize call flows using Cisco ICM scripts, CVP Studio, and media processor configurations.

  • Implement high-availability voice routing via CUBE, SBC, and voice gateways.

  • Provide support and documentation for all integration components and ensure compliance with SLAs and data security protocols.

Required Skills & Qualifications:

  • 8+ years of experience in Contact Center technology and CRM integrations.

  • Strong hands-on experience with Microsoft Dynamics 365 (Sales/Service modules, customization, and API integrations).

  • Expertise in Cisco UCCE, CVP, Finesse, and ICM scripting.

  • Deep understanding of SIP signaling, media streams, RTP, and SIP headers/debugging.

  • Experience with SBCs (Oracle, Ribbon, AudioCodes, or Cisco CUBE).

  • Familiarity with Media Processors, voice gateway setup, and transcoding techniques.

  • Solid grasp of CTI protocols (TAPI, JTAPI), REST APIs, and middleware integration patterns.

  • Knowledge of network protocols (TCP/IP, DNS, NAT, QoS) and VoIP troubleshooting tools (Wireshark, RTMT, etc.).

  • Excellent problem-solving, communication, and stakeholder engagement skills.

Preferred Qualifications:

  • Experience with Azure and Dynamics Power Platform integrations.

  • Cisco certifications such as CCNP Collaboration, CCIE Voice/Collab, or UCCE Specialist.

  • Microsoft Certifications (e.g., PL-200, MB-910).

  • Prior experience with cloud contact center migrations or Omnichannel solutions.

Benefits:

  • Competitive compensation

  • Remote flexibility / Hybrid options

  • Opportunity to work on enterprise-scale projects

  • Collaborative and innovative team culture

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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