Overview
On Site
USD 55,000.00 - 60,000.00 per year
Full Time
Skills
Printers
Computer Hardware
Microsoft Outlook
Microsoft Excel
Documentation
Issue Tracking
Collaboration
Service Desk
Help Desk
Microsoft Windows
Microsoft Office
Active Directory
Computer Networking
Intellectual Property
IP
Dragon NaturallySpeaking
DNS
DHCP
Communication
Customer Service
Problem Solving
Conflict Resolution
Management
Technical Support
Job Details
Description
We are looking for a dedicated Help Desk Analyst I to join our team in Auburn, Washington. In this role, you will provide essential technical support and troubleshooting for a range of IT systems and applications. Your expertise will ensure smooth operations and user satisfaction by addressing technical concerns efficiently and effectively.
Responsibilities:
Diagnose and resolve technical issues related to Windows 10/11, printers, desktop hardware, and peripherals.
Provide support and troubleshooting for Microsoft Office 365 applications, including Outlook, Word, Excel, and Teams.
Manage user accounts in Active Directory, performing tasks such as password resets and permission updates.
Record, track, and maintain documentation of all service desk interactions through a ticketing system.
Offer guidance and solutions to end-users for basic troubleshooting and IT inquiries.
Collaborate with team members to identify and implement improvements to service desk processes.
Ensure timely resolution of technical problems to minimize disruptions in daily operations.
Requirements:
**Benefits**
- 401(k)
- 401(k) matching
- Dental Insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off 1 week
- Retirement plan 401K
- Vision insurance
Requirements
At least 1 year of experience in a help desk or technical support role.
Proficiency in Active Directory for user account and permission management.
Strong knowledge of Windows 10/11 and troubleshooting desktop hardware and peripherals.
Hands-on experience with Microsoft Office 365 applications, including Outlook, Word, Excel, and Teams.
Familiarity with service desk ticketing systems for tracking and documenting issues.
Excellent problem-solving skills and attention to detail.
Effective communication abilities to assist users and work collaboratively with the team.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst I to join our team in Auburn, Washington. In this role, you will provide essential technical support and troubleshooting for a range of IT systems and applications. Your expertise will ensure smooth operations and user satisfaction by addressing technical concerns efficiently and effectively.
Responsibilities:
Diagnose and resolve technical issues related to Windows 10/11, printers, desktop hardware, and peripherals.
Provide support and troubleshooting for Microsoft Office 365 applications, including Outlook, Word, Excel, and Teams.
Manage user accounts in Active Directory, performing tasks such as password resets and permission updates.
Record, track, and maintain documentation of all service desk interactions through a ticketing system.
Offer guidance and solutions to end-users for basic troubleshooting and IT inquiries.
Collaborate with team members to identify and implement improvements to service desk processes.
Ensure timely resolution of technical problems to minimize disruptions in daily operations.
Requirements:
- 1+ years of help desk or technical support experience in a Windows environment.
- Working knowledge of:
- Windows 10/11
- Office 365 suite
- Active Directory
- Basic networking (IP, DNS, DHCP)
- Excellent communication and customer service skills.
- Strong troubleshooting and problem-solving skills.
- Ability to prioritize and manage multiple tasks effectively.
- Willingness to learn and grow in a fast-paced IT support environment.
**Benefits**
- 401(k)
- 401(k) matching
- Dental Insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off 1 week
- Retirement plan 401K
- Vision insurance
Requirements
At least 1 year of experience in a help desk or technical support role.
Proficiency in Active Directory for user account and permission management.
Strong knowledge of Windows 10/11 and troubleshooting desktop hardware and peripherals.
Hands-on experience with Microsoft Office 365 applications, including Outlook, Word, Excel, and Teams.
Familiarity with service desk ticketing systems for tracking and documenting issues.
Excellent problem-solving skills and attention to detail.
Effective communication abilities to assist users and work collaboratively with the team.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.