Overview
Contract - W2
Skills
IT Consulting
Application Support
Information Technology
Microsoft Windows
Operating Systems
Microsoft Office
Computer Networking
Database
Proprietary Software
Audiovisual
AV
Quoting
Public Sector
Microsoft SQL Server
Motivation
Software Management
Printers
Inventory
Computer Hardware
System Administration
Data Entry
Communication
Videoconferencing
Ad Hoc Reporting
Data Integrity
Data Extraction
Research
Microsoft BIDS
Estimating
Testing
Management
Conflict Resolution
Problem Solving
Video
Regulatory Compliance
Reporting
Procurement
Documentation
Collaboration
Hosting
Information Systems
Law
Job Details
- JOB-7349
- Application Support Analyst
- Contract
- Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking an Application Support Analyst to join our team.
REQUIREMENTS- Bachelor's degree in information technology or related field preferred, or equivalent experience.
- Skilled in Windows operating systems, Office 365, and foundational networking.
- Knowledge of CMS or database systems and capable of learning proprietary software.
- Experienced in using remote meeting platforms such as Zoom and Teams, along with AV equipment.
- Able to interpret and organize data for reports.
- Background in procurement processes, including quote comparison analysis.
- Prior experience in a multi-agency or enterprise IT setting is desirable.
- Preference may be given to applicants with experience in public sector or court settings.
- Familiarity with Microsoft SQL Server.
- Demonstrated problem-solving ability and self-motivation.
- Effective written and oral communication skills.
- Well-developed organizational and record-keeping abilities.
- Capable of working autonomously and collaboratively across teams.
RESPONSIBILITIES
Hardware and Software Management- Order, configure, and deploy computers, monitors, printers, and peripheral hardware for office and courtroom use.
- Install, update, and troubleshoot software on staff computers, specifically Tybera e-suite.
- Maintain inventory of hardware and software licenses.
System Administration- Administer and support the agency's Case Management System (CMS).
- Instruct staff on proper CMS usage to ensure accurate data entry and reporting.
- Troubleshoot system issues and act as liaison with CMS vendor when necessary.
Coordination with IT- Collaborate with the Nevada Governor's Technology Office (GTO), which hosts the agency's systems on statewide infrastructure.
- Coordinate on server issues, application performance, access permissions, and deployment of system updates.
- Ensure compliance with state IT standards, procedures, and security protocols.
Video and Communication Systems- Assess needs and install camera/video systems for interoffice communication.
- Maintain and troubleshoot video conferencing and hybrid meeting systems.
Data and Reporting- Compile and maintain required statistical reports for annual or ad hoc reporting purposes.
- Ensure data integrity and assist with data extraction and formatting.
Procurement and Supplies- Research, obtain, and compare vendor bids and estimates for IT-related purchases.
- Order office supplies and maintain office equipment.
Testing Administration- Administer and manage the agency's online certification exam platform for authorized representatives appearing before the court.
Support and Troubleshooting- Provide front-line support to all agency staff for IT-related issues.
- Demonstrate dynamic problem-solving skills to address unexpected technical challenges.
Documentation- Maintain detailed records of system configurations, procedures, and IT policies.
- Contribute to IT continuity and transition planning.
DELIVERABLES- Fully functional and updated computer and video systems in both regional offices.
- CMS functioning with accurate user data and compliance with reporting requirements.
- Statistical reports delivered on time and in required formats.
- Equipment and software procurement completed with competitive quotes and proper documentation.
- Updated documentation of IT systems, policies, and support guides.
- Effective coordination with the office of IT for system hosting and performance needs.
- Smooth transition from current Information Systems Manager role with no interruption to services.
Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.
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