ServiceNow Business Analyst

As an organization, TEKsystems Global Services (TGS) provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support.
We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what's next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us.
At TEKsystems Global Services, we live in the tech world. We're out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything - our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture.
Let's partner. Together, we can accomplish amazing things.
Here's what the opportunity supported through our TGS Talent Acquisition Team requires:
The senior ServiceNow System Analyst is the liaison between stakeholders and the development team. The analyst is responsible for translating business requirements and representing stakeholders during all phases of the lifecycle (planning, development, and release processes).
Essential Duties
Develop business and system requirements, process flows, and test plans using ServiceNow best practices.
Support quality assurance within ServiceNow development lifecycle with functional testing and lead/coordinate User Acceptance Testing sessions with
stakeholders.
Participate in technical review sessions
Assist in and/or lead scrum ceremonies: backlog refinement, sprint planning, sprints/daily standups, retrospectives, etc.
Participate in project planning sessions, prioritization meetings, build/deploy activities, and other priorities.
Manage complexity resulting from large projects and/or multiple stakeholders
Work directly with end users to resolve support issues within ServiceNow, responding promptly and professionally.
Work collaboratively with peers to coordinate the overall delivery of technology solutions to the customer.
Collaborate effectively with colleagues and stakeholders to develop solutions and execute planned changes.
Manage time to balance individual work with the success of the team and the client on multiple projects.
Coach and mentor team members as needed.
Required Qualifications
1. 7+ years of experience working as a business analyst
2. 5+ years of professional services experience
3. 3+ years of ServiceNow experience including but not limited to the following:
a. Hands-on experience with working with ServiceNow core applications such as ITSM, ITBM, ITOM or HR
b. Building reports and dashboards for internal team use as well as end users
c. Basic understanding of the difference between business rules, client scripts, UI actions, UI policies and data policies, and when it is appropriate to use each
d. Hands on experience with modifying form and list views in ServiceNow
e. Experience setting up and managing a Visual Task Board (VTB)
4. Ability to understand business processes and translate into technical specifications
5. Working understanding of SDLC and Agile development best practices
6. Excellent oral and written communication skills (English language)
7. Strong conceptual and analytical skills, which demonstrates unique problem-solving approaches
8. Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment
9. Customer-focused approach with outstanding interpersonal skills
10. Highly skilled with Microsoft Outlook, Word, Visio, Excel, PowerPoint and Teams

Preferred Qualifications
1. Degree or equivalent in Business, Information Systems, or Computer Science
2. ServiceNow Certified Systems Administrator (CSA)
3. ITIL v3 or v4 foundations certification
4. ScrumMaster certification (CSM) and/or Leading SAFe certification
5. Understanding of Managed Service providers and how they work with various customers
6. PMI Professional in Business Analysis (PMI-PBA) or IIBA Certified Business Analysis Professional (CBAP ) Certification
Pay and Benefits
The pay range for this position is $84500.00 - $126700.00/yr.
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.
Our full-time, internal employment benefits include the following:
Medical, Dental, and Vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life and AD&D for employee and dependents)
Short and Long-Term Disability
Health Spending Account (HSA)
Transportation Benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jul 2, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.