System Administrator

• Provide Tier 3 Support via ServiceNow incidents.
• Perform administrative tasks related to operation of systems for which the team is responsible for.
• Assist in the planning and implementation of initiatives and projects.
• Performs deep dive troubleshooting of responsible systems.
• Escalate Issues with vendors and track progress to resolution.
• Work with a wide range of products to meet the messaging, directory, and collaboration needs.
• Flexibility in work hours to ensure critical coverage on call rotation in a 24 x 7 environment.
• Clearly and concisely communicate the status of any issues to management.
• Research and troubleshoot complex issues, identify optimization opportunities and communicate these to engineering teams.
• Design, implement, and improve operational processes and procedures including updating documentation as new procedures are defined.

Required Skills:

• 5+ years of hands on administrative experience in Active Directory, Email, and Communications Technologies.
• Familiarity with GitHub Enterprise.
• Understanding of Regex.
• Demonstrated in-depth knowledge in MS Exchange 2010-2019 and Exchange Online.
• Demonstrated experience in Office 365 and hybrid environments.
• A strong understanding of TCP/IP-based services, including DNS, DFS, DHCP, SSH, SMTP, etc.
• Strong experience building and managing Windows 2012-2019 servers.
• Recognize opportunities for resolution and own what is needed to drive resolution, identify and recommend support process improvements.