Overview
On Site
Full Time
Skills
Test-driven development
Oracle Enterprise Manager
Event management
Incident management
Problem management
Cloud computing
Microsoft Office
Microsoft Windows
Oracle
Software implementation
Critical thinking
Federal government
Research and development
Performance management
Computer hardware
Leadership
DevOps
Workflow
Network
Software performance management
AppDynamics
Dynatrace
Splunk
SolarWinds
Virtualization
Amazon Web Services
Microsoft Azure
SaaS
PaaS
Microsoft Excel
Unix
Linux
IBM WebSphere
Middleware
Java
JavaScript
Microsoft
Microservices
Riverbed
ServiceNow
Communication
Security clearance
Insurance
DICE
SAP BASIS
Law
Job Details
EOG Event Manager Triage Engineer, Senior - ONSITE
SHIFT: 3RD SHIFT 10 PM TO 8:30 A, CST
SCHEDULE: THURSDAY TO SUNDAY
LOCATION: ONSITE /GOV SITE -AUSTIN, TX
AITC building-1615 Woodward St
As an Event Management Triage Engineer, Sr on our team supporting VA's Event Management, you have the chance to use your hardware and software skills to lead a team to improve the monitoring and triage processes supporting the VA. You'll work in the Enterprise Command Center with the incident management, problem management, and DevOps teams to detect, investigate, and diagnose system problems and defects across Enterprise level applications and technology stacks and evaluate and modernize VA Enterprise systems You will leverage comprehension of workflow systems and applications processes within multiple system environments. As a technical SME, you will work with system and network administrators to troubleshoot performance issues and outages. This is your chance to develop your skills in enterprise-level triage and incident resolution while gaining experience in VA system infrastructure. This work may include shift support during weekends, holidays, or off-hours, as required.
Must Have:
We are an Equal Opportunity Employer
We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information or any other characteristics protected by law.
SHIFT: 3RD SHIFT 10 PM TO 8:30 A, CST
SCHEDULE: THURSDAY TO SUNDAY
LOCATION: ONSITE /GOV SITE -AUSTIN, TX
AITC building-1615 Woodward St
As an Event Management Triage Engineer, Sr on our team supporting VA's Event Management, you have the chance to use your hardware and software skills to lead a team to improve the monitoring and triage processes supporting the VA. You'll work in the Enterprise Command Center with the incident management, problem management, and DevOps teams to detect, investigate, and diagnose system problems and defects across Enterprise level applications and technology stacks and evaluate and modernize VA Enterprise systems You will leverage comprehension of workflow systems and applications processes within multiple system environments. As a technical SME, you will work with system and network administrators to troubleshoot performance issues and outages. This is your chance to develop your skills in enterprise-level triage and incident resolution while gaining experience in VA system infrastructure. This work may include shift support during weekends, holidays, or off-hours, as required.
Must Have:
- 7+ years of experience working with key indicators for IT system operability, application performance and code quality
- 7+ years of experience deploying, maintaining, and troubleshooting complex applications at an enterprise scale while working with cross-functional teams
- 5+ years monitoring and troubleshooting experience with two or more of the following APM tools, AppDynamics, DynaTrace, Splunk, Aternity or SolarWinds
- 2+ years of experience in service virtualization, AWS or Azure Cloud technologies, and SaaS and PaaS implementation
- 2+ years independently leading a team to solve difficult technical challenges
- Experience with using Microsoft Office, including Word, Excel, and PowerPoint
- Deep experience in one or more Technology Areas (Network, Windows, Desktop, Unix/Linux, AWS or Azure Cloud, WebSphere Middleware, Java/JS Development, Microsoft or Oracle Database)
- Experience with test-driven development, distributed systems, microservices and cloud-native application implementation
- Experience with the following tools: Oracle Enterprise Manager, Riverbed - Aternity, and ServiceNow
- Possession of excellent written and verbal communication skills
- Possession of strong critical thinking and error assessment capabilities
- Public Trust Clearance
- Paid PTO and sick leave (15 days initially)
- Paid Federal Government Holidays
- 100% Medical premium for employee
- 100% Dental and Vision
- 100% paid Life, short and long-term disability insurance for employee
- 401K
We are an Equal Opportunity Employer
We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information or any other characteristics protected by law.