Overview
Skills
Job Details
Job Opening Title: Support Technician - Hybrid Richmond, VA
Office Address: Richmond, Virginia - 23225
Contract duration: 12 Months
Job Description:
REQUIREMENTS:
ABOUT THE ROLE
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
Requirements
| Skill | Required / Desired | Amount | of Experience | ||||
Microsoft 365 | Required | 5 | Years |
| ||||
Strong communication and interpersonal skills and detail oriented | Required | 5 | Years |
Strong analytical and troubleshooting skills | Required | 5 | Years |
Ability to prioritize tasks and manage time effectively in a fast-paced environment. | Required | 5 | Years |
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. | Required | 5 | Years |
Commitment to delivering high quality end user support and customer service | Required | 5 | Years |
Experience in a help desk or technical support role. | Required | 5 | Years |
Knowledge of IT systems | Required | 5 | Years |
Knowledge of print services environment | Desired | 2 | Years |