Helpdesk support technician

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 1 Year(s)
Able to Provide Sponsorship

Skills

Software Installation
Performance Management
Preventive Maintenance
Project Management
Remote Support
Dashboard
Help Desk
Laptop
Microsoft
Organizational Skills
Technical Support
Active Directory
Application Development
Communication
Computer Hardware
FOCUS

Job Details

JOB TITLE

Help Desk Support Technician SME Level

HOURS 8-5pm 40hrs/week

ON-SITE or OFF-SITE On-site (must be local or relocate to Jackson, MS area)

ADDITIONAL NOTES Additional documents must be uploaded with resume, please review requirements closely

PROJECT NAME OTSS project

PROJECT DETAILS

The Mississippi Department of Education has a current goal for every community to effectively use a World-Class Data System to improve student outcomes. This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes. We are planning to satisfy this goal in part by modernizing our current student information system along with improving the quality of data in connected systems. This will include web-based application development, and creation of dashboards and reports that will improve access, accuracy, and ease of use for all stakeholders.

JOB DESCRIPTION

Selected candidate s role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in Desktop\Laptop troubleshooting, software installation, peripheral hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for M365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.

REQUIRED SKILLS/EXPERIENCE # YEARS

Experience working in a help desk environment 3

Experienced with providing support for M365 Applications 3

Experience providing remote assistance using various platforms 3

Experience in desktop\laptop troubleshooting, and software installation 3

Hardware Implementation and Deployment 3

Basic Active Directory Management 3

Preference given to candidates with the below skills/experience. Must also meet minimum requirements.

Microsoft O365 experience

BMC Footprints Help Desk Experience

MAC OS Experience

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