Business Analyst

Position: Business Analyst

Duration: 16 months

Location: Carson City, Nevada (Hybrid)

Work Mode: 40% onsite, 60% offsite. In office on Monday and Tuesday, however occasionally additional days.

Job Description:

The Process Analyst supports the Elections Division by analyzing, designing, and improving election systems processes to ensure the integrity, efficiency, and compliance of election-related activities. This role plays a critical part in improving the usage of the statewide voter registration and election management system by State and County-level users.

Responsibilities

Process Documentation, Analysis, and Improvement

• • Evaluate existing election-related processes, business rules, and workflows for efficiency, accuracy, and compliance with Nevada Revised Statutes (NRS).
  • Document processes, business rules, functionality, and procedures.
  • Identify and address documentation gaps.
  • Develop process maps, standard operating procedures (SOPs), and documentation for new processes as developed by State leadership.
  • Identify areas for improvement in election-related processes to improve compliance, efficiency, consistency, and clarity.

Technical Support and Analysis

• • Analyze and recommend resolution paths for technical support requests.
  • Validate system functionality for compliance with policy and expected business rules and workflows.
  • Assist with the development of user stories and requirements to inform the development of system enhancements.
  • Document system processes and functionality to support Help Desk agents and Development and QA teams in addressing tickets.

Data and Analytics (Preferred)

• • Run queries and develop reports to enable insights into election-related data.
  • Investigate and analyze large datasets for accuracy, consistency, and compliance with State and County policy.
  • Assist with the creation of business definitions for data elements in support of the creation of a data dictionary.

Compliance & Quality Assurance

• • Ensure processes align with federal and state election laws (NRS), including HAVA, NV state statutes, and Secretary of State directives.
  • Monitor quality control measures and support risk-limiting audits.

Stakeholder Engagement

• • Work with county election officials, vendors, and internal teams to gather feedback and ensure process consistency across jurisdictions.
  • Work with the third-party vendors and the internal training team to develop training and support materials for staff and election system users.

Required /Desired Skills:

• Bachelor's degree in public administration, political science, data science, business, or related field.
• 2+ years of experience in process analysis, operations, or technical support (government or elections experience preferred).
• Strong analytical, organizational, and communication skills.
• Proficiency in Microsoft Office Suite; experience with process mapping tools (e.g., Visio, Lucidchart) is a plus.
• Familiarity with election systems, voter registration databases, or government compliance frameworks is desirable.

Preferred Qualifications:

• Experience working in a government or public sector environment.
• Knowledge of Nevada election laws and procedures.
• Intermediate competency in SQL or comparable data and analytics skills.
• Lean Six Sigma or similar process improvement certification.

Work Environment:

• Hybrid or in-office work based in Carson City, NV.
• Occasional travel to counties or election sites may be required.
• Extended hours may be necessary during election cycles.