Overview
Skills
Job Details
Position: Microsoft Dynamics 365 Project Manager
Location: Remote
Experience: 10+ years
Must have updated LinkedIn
Candidate must show the DL copy on video at the time of submission
Description:
· Responsible for overseeing the implementation and management of Customer Relationship Management (CRM) projects within an organization
· Ensure that CRM systems align with business objectives, improve customer relationships, optimize sales processes, and enhance customer loyalty.
· This role involves coordinating teams, managing timelines and budgets, tracking progress, and reporting on milestones.
· Conduct Microsoft Dynamics CRM configuration changes, including Workflow, fields, page layouts, record types, custom settings, dashboards and reports
· Ability to communicate (verbal and written) with Microsoft Dynamics business users to understand system requirements and organizational processes
· Communicate with the users to determine problems or design requirements
· Design, develop and maintain the overall architecture of Microsoft Dynamics CRM based applications for internal users
· Troubleshoot problems and provide solutions
· Conduct ongoing research on latest Microsoft Dynamics CRM technologies
· Participate in understanding the productivity gain utilizing Microsoft Dynamics CRM technology and calculate the return on investment.
· Review and/or prepare system documentation in accordance to the Microsoft Dynamics CRM process
· Assist in enforcement of project deadlines, schedules, and methodologies
· Work closely with Quality Assurance team to review testing results or issues
SKILLS AND QUALIFICATIONS:
· Previous Microsoft Dynamics CRM experience
· Knowledge of Power Apps or ability to learn other programming languages supported by Microsoft Dynamics 365
· Strong communication skills with the ability to communicate with both the business community and the technical community
· Strong analytical skills, self-motivation, and attention to detail along with an aptitude to excel in technology transformation projects
· Ability to work with external (vendor) customers
· Understanding of general banking operation principles, programming logic/processes, Jira, Agile methodology and querying tools
· Team oriented and possess a continuous improvement mindset.