Overview
On Site
Depends on Experience
Contract - W2
Skills
Telecommunications
Avaya Communication Manager
Call Management System (CMS)
Avaya
diagnostic
Cisco
Job Details
Job Description:
Required Skills & Qualifications
- Hands-on experience with Avaya CM, CMS, Cisco Unity Voicemail, RedSky E911, and Verint platforms.
- Knowledge of VoIP protocols, call flow configuration, auto attendants, and voicemail systems.
- Familiarity with unified communications platforms and basic networking (TCP/IP, VLANs, QoS).
- Strong troubleshooting and diagnostic skills.
- Excellent customer service, communication, and documentation abilities.
- Ability to multitask and resolve issues under pressure.
System Administration & Support
- Administer and maintain Avaya Communication Manager (CM) and Call Management System (CMS), including user provisioning, call routing, and system configuration.
- Manage Cisco Unity Voicemail, including mailbox setup, password resets, and troubleshooting voicemail issues.
- Oversee RedSky E911 services, ensuring accurate location data and compliance with emergency calling regulations (Kari s Law, Ray Baum Act).
Monitoring & Maintenance
- Monitor system performance and availability using diagnostic tools.
- Perform regular system health checks, backups, and updates.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.