Overview
USD 92,250.00 - 131,786.00 per year
Full Time
Skills
Professional Services
Management Consulting
Market Research
Analytics
SSO
Fraud
Business Strategy
User Experience
Resource Management
Mentorship
Virtual Team
Leadership
Roadmaps
Scalability
Incident Management
Service Level
Collaboration
Auditing
Reporting
Risk Management
Agile
Budget Management
Budget
Vendor Relationships
Project Management
Management
Authentication
OAuth
SAML
Biometrics
Multi-factor Authentication
Communication
Negotiations
Stakeholder Engagement
Regulatory Compliance
Sarbanes-Oxley
Payment Card Industry
ISO/IEC 27001:2005
PMP
SAFE
Scrum
Telecommunications
Retail
Cloud Computing
Amazon Web Services
Microsoft Azure
Google Cloud Platform
Google Cloud
Computer Science
Insurance
Customer Experience
Recruiting
Software Engineering
Privacy
SAP BASIS
Law
English
Spanish
Job Details
Job Title:
Technical Program Manager - Digital Authentication Services
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Job Title: Technical Program Manager
Location: Seattle, WA
Job Summary :
Concentrix is looking for a seasoned Program Manager to lead the delivery and growth of a critical Digital Authentication Services Platform for a major telecom provider. This role involves managing large cross-functional teams, ensuring security and compliance, and driving scalable solutions for identity verification, SSO, MFA, and fraud prevention across digital channels.
Key Responsibilities:
Program Leadership
Required Qualifications:
Preferred Qualifications:
The deadline to apply for this position is 08/15/2025.
#LI- Hybrid
#Concentrix
The base salary range for this position is $ 92,250 - $ 131,786 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
Location:
USA Bellevue 3326 160th Ave SE, Suite 100 and 305
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
To request a reasonable accommodation please click here .
If you wish to review the Affirmative Action Plan, please click here .
Technical Program Manager - Digital Authentication Services
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Job Title: Technical Program Manager
Location: Seattle, WA
Job Summary :
Concentrix is looking for a seasoned Program Manager to lead the delivery and growth of a critical Digital Authentication Services Platform for a major telecom provider. This role involves managing large cross-functional teams, ensuring security and compliance, and driving scalable solutions for identity verification, SSO, MFA, and fraud prevention across digital channels.
Key Responsibilities:
Program Leadership
- Drive end-to-end delivery of the Digital Authentication Services program.
- Align delivery with business strategy, user experience priorities, and security compliance standards.
- Lead and mentor a large, distributed team including project managers, scrum masters, engineers, analysts, and support personnel.
- Coordinate across multiple time zones and disciplines to ensure seamless execution.
- Serve as the primary liaison for executive leadership, product owners, security teams, and third-party vendors.
- Translate strategic business needs into executable roadmaps and delivery plans.
- Oversee daily platform operations, incident response, and service-level adherence.
- Lead efforts to modernize and scale platform infrastructure to meet evolving demand and performance expectations.
- Ensure adherence to telecom and regulatory compliance standards (e.g., SOX, CPNI, USGCI).
- Collaborate with security and audit teams to support controls, reporting, and risk management.
- Implement and evolve scaled Agile practices (e.g., SAFe).
- Align multiple workstreams under a cohesive delivery and governance framework.
- Proactively identify risks and develop mitigation strategies.
- Manage program budgets, forecasts, and vendor relationships effectively.
Required Qualifications:
- 10+ years of program/project management experience in complex, enterprise-scale IT environments.
- 5+ years of hands-on experience managing digital identity, authentication, or security platforms.
- Demonstrated success managing large, distributed teams (50+ FTEs/vendors).
- Deep knowledge of authentication technologies (OAuth2, SAML, OpenID Connect, biometrics, MFA).
- Strong understanding of telecom operations, digital transformation, and cloud-native platforms.
- Excellent communication, negotiation, and stakeholder engagement skills.
- Experience with regulatory and compliance frameworks (e.g., SOX, PCI, ISO 27001, CPNI).
Preferred Qualifications:
- Experience with identity platforms such as ForgeRock, Okta, Ping Identity, or similar solutions.
- Certifications: PMP, Safe, Scrum Master or equivalent.
- Prior work in telecom or large-scale consumer platforms (B2C).
- Experience with hybrid or multi-cloud environments (AWS, Azure, Google Cloud Platform).
- Bachelor's or master's degree in computer science, Engineering, or a related field.
The deadline to apply for this position is 08/15/2025.
#LI- Hybrid
#Concentrix
The base salary range for this position is $ 92,250 - $ 131,786 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
Location:
USA Bellevue 3326 160th Ave SE, Suite 100 and 305
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
To request a reasonable accommodation please click here .
If you wish to review the Affirmative Action Plan, please click here .
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.