Salesforce Program Manager

Are you a Salesforce expert looking to take full ownership of a high-impact platform? This is a solo Salesforce Program Manager opportunity for a strategic, hands-on professional who thrives in a dynamic environment. You'll have the autonomy to shape the Salesforce roadmap, lead scalable solution design, and improve the experience of users across departments.

This role is ideal for someone who enjoys being both the architect and administrator-translating business needs into effective technical solutions and elevating the platform's value across the organization.

BENEFIT SUMMARY

• Health and Wellness: Medical; Dental; Vision.
• Financial Future: 401k Plan with Company Match; Bonus Program (variable annual bonuses based on company performance); Employee Stock Ownership Plan (annual ESOP stock allocations after meeting eligibility criteria).
• Well-being and Support: Wellness Program; Education Assistance; Paid Time Off.
• Safety and Comfort: Safety Shoe and Prescription Safety Glasses Program; Seniority Recognition Program; Employee Assistance Program.

What You'll Do:

Salesforce Ownership & Strategy

• Lead end-to-end Salesforce platform management, including roadmap development, change management, and system optimization.
• Act as the primary liaison for Salesforce initiatives, collaborating with cross-functional teams to align platform capabilities with business needs.
• Champion user experience and adoption by designing intuitive, scalable solutions and leading training programs.

Administration & Configuration

• Manage all aspects of Salesforce user and license administration-roles, permissions, profiles, sharing rules, and org-wide defaults.
• Implement advanced configuration using Flow, page layouts, record types, dynamic layouts, approval processes, and custom settings.
• Maintain the platform health through routine security reviews, health checks, release updates, and sandbox management.

Support, Training & Documentation

• Handle user support tickets and proactively monitor adoption trends.
• Design and deliver onboarding and ongoing training for users and stakeholders.
• Maintain thorough documentation of platform processes, customizations, and integrations.

Data & Integration Management

• Oversee data quality, governance, and de-duplication using native tools and external apps.
• Manage Salesforce integrations with third-party tools such as Conga, DocuSign, Marketing Cloud Account Engagement (Pardot), and potentially ERP platforms like Epicor.
• Evaluate AppExchange applications for functionality and business impact.

• Experienced Salesforce Admin: 5+ years of hands-on Salesforce Administration, ideally with Sales Cloud. Service Cloud, Marketing Cloud, or ERP integration experience is a strong plus.
• Certified & Proactive: Salesforce Administrator Certification required. Advanced certifications (e.g., Platform App Builder, Sales/Service Cloud Consultant) are a plus.
• Solution-Oriented Leader: Adept at turning complex business requirements into scalable Salesforce solutions. Familiar with best practices in BPM and data architecture.
• Self-Sufficient Problem Solver: Comfortable operating as a solo admin with support from external consultants, Trailhead, and Salesforce user communities.
• Tech-Savvy Collaborator: Skilled in Salesforce data tools (Data Loader, Excel), and familiar with integration platforms (e.g., Jitterbit, Scribe, Informatica). Apex coding knowledge is a bonus, but not required.
• Engaged & Curious: Passionate about continuous learning, staying current with Salesforce releases, and active within the Salesforce community.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.