IT Support Analyst

IT Support Analyst - $70k-$85k
Boston, MA (Hybrid)
Direct Hire
Job ID 25-09872

** IT Support Analyst** This is a direct hire opportunity based out of Boston, MA (Hybrid after first month).

The IT Support Analyst will report to the Senior Manager, IT Support Operations. The IT Support Analyst provides comprehensive technology support to attorneys, legal professionals, and staff. The IT Support Analyst acts as the first point of contact for all IT-related issues and delivers both remote and in-person assistance to ensure seamless operations in a fast-paced environment. The Analyst is responsible for troubleshooting a wide range of technical issues, supporting legal applications, and delivering a white-glove experience tailored to the unique needs of a professional services setting.

Qualifications:

• 3+ years of IT support experience in a law firm (preferred) or Financial Services environment.
• Strong knowledge of Windows 10/11, Microsoft 365, Teams, Citrix, and VPN technologies.
• Familiarity with legal applications such as iManage and Intapp.
• Flexibility to work extended hours or weekends as business needs require.
• Strong communication skills- both written and verbal.
• Must have strong tenure or longevity track record in employment history.
• Excellent problem-solving skills with the ability to resolve issues under pressure.
• Strong customer service orientation with outstanding communication skills.
• Ability to work independently and collaboratively while maintaining professionalism and confidentiality.
• Must have a broad and adaptable technical skill set with the ability to learn quickly.
• Able to communicate and explain technical issues to non-technical users.
• Maintain discretion and judgement when handling sensitive information.
• Able to work effectively with colleagues across IT and other business units.

• Serve as the primary contact for IT support through phone, email, and ticketing systems.
• This role is largely remote, with occasional in-office requirements to provide coverage for local onsite IT Analysts. Flexibility to commute to the office when needed is essential.
• Provide timely and professional troubleshooting for desktops, laptops, mobile devices, printers, conferencing technology, and network connectivity.
• Support applications including, Microsoft 365, Teams, Zoom, Citrix, VPN, and legal-specific tools (iManage, Intapp).
• Deliver high-touch, "white glove support to executive staff, ensuring minimal disruption to client work.
• Set up, configure, and maintain equipment for new hires, office moves, and guests; assist with AV and conference room technology.
• Document all work performed in the ticketing system and contribute to the Knowledge Base with accurate, up-to-date articles.
• Maintain and track IT assets, peripherals, and loaner equipment to support ongoing operations.
• Collaborate with IT colleagues to escalate complex issues while maintaining ownership until resolution.
• Provide after-hours or on-call support as required to meet business and client demands.

Annual Base Salary Range for CA, CO, IL, NJ, NY, WA, and DC: $70,000 to $85,000. Actual compensation offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About the Client
Our client is a premier law firm.

About Solugenix
Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance providing clients with reliability and a strong competitive edge.
Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business it means having a dedicated ally focused on your success in today's fast-evolving digital world.