Senior Systems Analyst Operations

Outcomes. Delivered.

Voyatek delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.

For example, our technology:

• Facilitates access to nutritious food for children of mothers participating in the WIC program
• Supports first responders in reducing opioid overdoses within their communities
• Empowers colleges and universities to identify and thwart financial aid fraud
• Equips teachers with valuable insights to identify students requiring additional support
• Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers

With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy.

We re more than a technology company -- we re an outcomes company.

We encourage our employees to think differently, ask tough questions, and relentlessly pursue what s best for our customers and the residents they serve.

We believe that the value of technology is defined by its human impact. If you agree, you ve come to the right place.

Voyatek is seeking applicants to occupy the position of Senior Systems Analyst Operations within our team. Please note that this position requires a commitment to full-time employment and is not open to contractors.

Key Responsibilities:

• Install, configure and manage Informatica Power Center. Assess the impact of upgrading Informatica and all its components (Informatica PowerCenter mappings, workflows, jobs, and other ETL processes).
• Identify and troubleshoot system outages, installation issues, and application code errors running Java applications in AWS.
• Generate and install security certificates and PGP keys.
• Work with the Control-M tool or equivalent to create and schedule batches and to create calendars and daily schedules for critical batches.
• Restore Informatica Power Center services and manage users and governance controls.
• Configure, maintain, and troubleshoot Redhat Jboss, Fuse, Apache, and Tomcat HTTP servers.
• Perform system troubleshooting by reading and deciphering app logs, and system logs from Splunk.
• Configure, deploy, verify, and troubleshoot SSL certificates.
• Read/understand/improve scripts related to the application, batches, and/or web services.
• Identify installation issues and application code errors running in JBoss/ Tomcat/ Informatica/ Control M.
• Provide options, recommendations, and additional actions related to resolving issues, mitigating risks, and resolving escalated items.
• Work with configuration management tool Jenkins to automate tasks such as code check-in software build.
• Manage, monitor, and configure the Splunk application monitoring tool.
• Support releases and adherence to change control standards.
• Perform scheduled maintenance activities such as patching, performance tuning, and backups.
• Execute daily batch scripts, days, evenings, weekends, and holidays as required.
• Perform capacity planning and scalability planning.
• Work with JIRA Service Desk to manage Incidents and Change Processes.
• Availability to work in rotation shifts mode.
• Adhere to all security, change control, and MHBE Project Management Office (PMO) policies, processes, and methodologies

Qualifications:

• A minimum of three (3) years performing day-to-day Informatica PowerCenter operations, functions, administration, or troubleshooting tasks.
• A minimum of three (3) years of experience as a Batch Operator using Control-M or equivalent.
• A minimum of two (2) years of experience working in a PostgreSQL DB or equivalent environment.
• Experience working in the health insurance marketplace, healthcare, or health and human services domains.
• Demonstrable analytical experience and ability to work in a complex system environment.
• Demonstrable experience with application and batch integration.
• Familiarity with Database and SQL functions.
• Ability to troubleshoot system issues by collaborating with a team of system operations professionals.
• Ability to work in a multidisciplinary team and effectively communicate with different functions.

Preferred Qualifications:

• A minimum of five (5) years of experience supporting day-to-day operations functions of a complex enterprise system.
• A minimum of five (5) years of experience as a Batch Operator or equivalent, supporting day-to-day configurations and operations of various batch jobs in a complex enterprise system.
• A minimum of three (3) years of experience in identifying and troubleshooting system outages, installation issues, and application code running JBoss/Tomcat applications in AWS.
• Experience demonstrating critical thinking, providing options, recommendations, and additional actions relating to resolving issues, mitigating risks, and resolving escalated items in supporting a large or complex infrastructure/systems.
• Experience with operating, configuring, and troubleshooting Control-M or equivalent batch applications.
• Experience managing web-based systems hosted on the AWS platform.
• Working knowledge of Electronic Data Interchange (EDI) operations.
• Understand java runtime environment concepts such as heap memory, thread dumps, garbage collection, etc.
• Experience working with the Project Management Office (PMO) processes, policies, and procedures.

The wage range for this role reflects the wide array of factors considered in compensation decisions. These factors include, but are not limited to, skill sets, experience, training, licensure and certifications, and geographic location. Compensation decisions are based on the unique facts and circumstances of each case. A reasonable estimate of the annual range is $84,000.00 - $114,000.00.

At Voyatek, we believe in supporting our employees with a comprehensive benefits package designed to enhance their well-being and professional growth. Please note that eligibility for certain benefits may vary based on your role and employment status.

• Flexible Work Schedules
• Health, Dental, and Vision Insurance
• Medical, Limited, & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contributions
• Company-Paid and Voluntary Life Insurance
• Long and Short-Term Disability Insurance
• Accident, Critical Illness, & Hospital Indemnity Insurance
• 401(k) Retirement Plan with Company Match and Immediate Vesting
• Wellhub Fitness and Wellness Platform
• Pet Insurance
• Training Opportunities
• Employee Referral Bonus Program

We are committed to fostering a workplace that supports both your personal and professional aspirations.

As part of our commitment to maintaining a compliant workplace, all final candidates will undergo and must successfully pass a pre-employment (post offer) background check. The background check may include, but is not limited to, verification of employment history, education, criminal records, and other relevant checks. Background check results will be evaluated in accordance with applicable law. For certain positions, additional client-specific background screenings may be required at the time of hire or in the future, in accordance with client requirements.

If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!

Voyatek provides equal employment opportunities to all employees and applicants for employment. Voyatek will make employment decisions without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment decisions include all terms and conditions of employment, including recruitment and hiring, job assignment/ placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.