Overview
On Site
$DOE
Full Time
Contract - W2
Contract - Full-Time
Skills
Jira
SCRUM
Agile
Confluence
QA
Deployment
Pega
UAT
Case management
Continuous Improvement
Translate
Gather Requirements
Large-Scale
Sales Automation
Job Details
Job Title: Technical Program Manager with Pega exp
Location: Mississauga, ON (Hybrid 3 days in a week)
Full Time
Job Summary
We are looking for a seasoned Technical Program Manager (TPM) with a background in managing complex enterprise programs and a working knowledge of Pega platform capabilities. The ideal candidate will work closely with cross-functional teams including business stakeholders, engineering, QA, and architecture teams to deliver strategic initiatives with a focus on Pega-based solutions.
Key Responsibilities
- Lead end-to-end program delivery with a mix of Pega and non-Pega components, ensuring alignment with business objectives.
- Coordinate with business stakeholders to gather requirements and translate them into technical deliverables.
- Collaborate with Pega developers and architects to plan and execute development and integration efforts.
- Drive sprint planning, execution, and retrospectives using Agile methodologies (Scrum or SAFe preferred).
- Track program milestones, risks, dependencies, and overall delivery health.
- Ensure all deliverables meet quality standards and regulatory/compliance requirements.
- Manage stakeholder communications and provide regular updates on program progress and issues.
- Work closely with QA teams to ensure testing strategies and results align with expectations.
- Coordinate UAT and production deployment planning.
- Drive continuous improvement in processes, delivery methodologies, and team collaboration.
Required Skills and Experience
- 10+ years of overall IT experience with at least 3+ years in a Program role.
- Exposure to Pega projects, with a solid understanding of case management, decisioning, and rules.
- Proven experience managing cross-functional technical teams and large-scale enterprise programs.
- Strong understanding of Agile/Scrum methodologies and associated tools (e.g., Jira, Confluence).
- Excellent communication, stakeholder management, and conflict-resolution skills.
- SAFe certification is a must.
Preferred Qualifications
- Prior experience delivering digital transformation or automation initiatives using Pega.
- Background in BFSI domains is a plus.
- Hands-on understanding of Pega applications like Customer Service, Sales Automation, or Smart Dispute is desirable.
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