Service Support Analyst

DataStaff is seeking a Service Support Analyst for a long-term contract opportunity with one of our direct clients located in Raleigh, NC.

*This role is hybrid

Responsibilities:

• Technical assistance, support, and advice to end users for hardware, software, and systems
• Hands-on technical and functional assistance to business and technical users
• Remote technical and functional assistance to business and technical users

Knowledge and Abilities:

• Able to work without assistance
• Can provide leadership to others
• Able to manage highly complex work efforts
• May have advanced education
• May have extensive industry experience.

Required Skills:

• 3 Years - Red Hat OpenShift virtualization experience
• 2 Years - AWS and Azure experience
• 2 Years - Understanding of ServiceNow ticket process.
• 4 Years - Active Directory and Linux experience
• 2 Years - Experience working in a highly dynamic environment where priorities change constantly.

This opportunity is available on as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.