Support Specialist V

Overview

Remote
$50 - $60
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Dashboard
Collaboration
Change Management
Multilingual
RESTful
Problem Solving

Job Details

  • Monitor and manage daily customer support tickets for prioritization and triage

  • Respond to alerts when metrics go out-of-trend, invoking action from stakeholders

  • Provide business summaries for daily handovers between regions

  • Review and assess inbound emergency escalations, triage and support regional escalations

  • Identify recurring issues and build runbooks/guides to resolve them

  • Raise code fixes or write technical tests to prevent future issues

  • Build dashboards to track health status of reactive & proactive support

  • Provide coverage on weekends/holidays (rotation-based)

  • Communicate customer issues effectively across cross-functional teams

Minimum Qualifications

  • BA/BSc degree in Engineering, Computer Science, or related field (or international equivalent)

  • 2+ years of programming experience

  • 2+ years of project experience, communicating with stakeholders at all levels

  • Strong analytical thinking and problem-solving skills

  • Experience working across global multicultural and multilingual teams

  • Experience communicating with both technical and non-technical audiences

Preferred Qualifications

  • Priority Skill: Experience with full web stack, REST API development, and SQL

  • Experience working autonomously and prioritizing work with minimal input

  • Proven collaboration across global teams and external partners

  • Experience managing key customer relationships

  • Knowledge of solutions for global business use cases

  • Strong time management and multitasking skills

  • Experience with process change management or process improvement

  • Background in a technology company, consulting firm, or fast-paced environment

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