Help Desk Analyst

  • Woburn, MA
  • Posted 23 hours ago | Updated 11 hours ago

Overview

On Site
USD 90,000.00 - 94,000.00 per year
Full Time

Skills

Help Desk
Information Technology
SAP BASIS
Repair
Project Management
Business Software
Microsoft Office
IT Service Management
ServiceNow
Manufacturing
ITIL
Microsoft Certified Professional
Microsoft
CompTIA
Customer Service
English
Writing
Problem Solving
Communication
Attention To Detail
Management
Android Development
Cisco
Citrix
Active Directory
Computer Hardware
Configuration Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET

Job Details

Description

Qualifications:

Bachelor's degree required

Must be self-motivated and a self-starter.
2+ years of experience in an information technology role or related discipline required
2+ years of experience in a support or service role, actively interacting with customers on a regular basis required
2+ years of experience with maintenance and repair of computer hardware required
1+ year of project management experience required
Microsoft Active Directory applications experience required
Business software applications, including Microsoft Office Suite experience required
IT Service Management ticketing tool such as ServiceNow, preferred
Manufacturing environment, preferred
ITIL Foundation, strongly preferred
Microsoft Certified Professional, preferred
Microsoft Certified Solutions Expert, preferred
CompTIA A+, preferred

Skills:

Strong customer service orientation
Proficiency in English language, including speaking, reading, and writing
Ability to apply innovative thinking toward problem resolution
Ability to handle sensitive information in a confidential manner
Strong written and verbal communication
Detail-oriented with excellent organizational and time management
Ability to work in a fast-paced environment and manage multiple priorities
Willingness to learn and take initiative
Self-starter with the ability to work independently, collaboratively, and in a team environment

Requirements

Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments

Technology Doesn't Change the World, People Do.

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