AV Support Technician II for Austin, TX (On-site job)

AV Support Technician II for Austin, TX (On-site job)
Job Description:
Support Technician 2
Provide on-site support of the client's Video Teleconferencing Systems (VTC) at the Stassney Campus and support statewide VTC deployment efforts.
Provide on-site technical support for all VTC systems, including setup, troubleshooting, and operation before, during, and after meetings.
Perform routine and preventive maintenance on VTC equipment to ensure optimal performance and minimize downtime.
Deliver user support and training for VTC and A/V technologies, including educating staff on system usage and best practices.
Respond rapidly to service requests, resolving issues related to sound, video quality, connectivity, and display.
Support end users with A/V solutions in non-VTC rooms, including general troubleshooting and equipment management.
Maintain accurate inventory of VTC hardware and coordinate logistics for equipment deployment and repairs.
Document technical processes, solutions, and user guides for staff reference.
Collaborate with IT teams and vendors to optimize VTC infrastructure and support statewide deployment efforts.
Perform other duties as needed
Minimum Yrs of Experience, Skills, And Qualifications
4 years Experience supporting video teleconferencing systems (e.g., Cisco, Microsoft Teams) in an enterprise environment.
3 years Strong troubleshooting skills for hardware, software, and network issues.
2 years Excellent communication and customer service skills.
2 years Ability to provide real-time technical support and user training.
2 years Familiarity with IT ticketing systems and incident management.

Preferred skills and qualifications
2 years Prior experience in a large campus or multi-room Cisco WebEx environment
2 years Experience with A/V solutions beyond VTC, such as conference room audio and visual equipment.
2 years Knowledge of inventory management and logistics for technical equipment.