ServiceNow Architect with Asset Management and CSDM

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
100% Travel

Skills

CMDB
ServiceNow
CSDM
SCCM
JAMF
Azure
PeopleSoft

Job Details

Job Description:

Project Overview:

We're seeking a ServiceNow Architect to lead a strategic assessment and re-architecture initiative aimed at improving the end-to-end asset management process for network and infrastructure assets. The current environment is highly customized, limiting the organization's ability to leverage Out-of-the-Box (OOB) capabilities and align with ServiceNow's Common Service Data Model (CSDM).

The architect will evaluate the current system, identify key gaps, and propose a roadmap to restructure the platform with an emphasis on Asset Management, CMDB, CSDM alignment, and integrations with enterprise systems like PeopleSoft and Azure Cloud.

Key Responsibilities:

  • Lead the assessment of the existing ServiceNow implementation, focusing on Asset Management and CMDB structure.
  • Evaluate and re-architect the ServiceNow platform to align with CSDM best practices and future scalability.
  • Provide a roadmap and actionable recommendations for leveraging OOB ServiceNow functionality to replace custom solutions.
  • Work closely with Infrastructure and Operations teams to understand current asset lifecycle challenges.
  • Collaborate on the Communication Service Data Model, including mapping and restructuring data relationships across the system.
  • Design and recommend integration strategies between ServiceNow and platforms such as:
    • PeopleSoft
  • Azure Cloud
  • SCCM, JAMF, and other discovery tools
  • Third-party procurement systems like Coupa and SAP Ariba
  • Lead workshops and stakeholder discussions to validate requirements and present architectural options.
  • Ensure data quality, integrity, and service modeling within the ServiceNow CMDB.

Required Qualifications:

  • 8+ years of hands-on experience with ServiceNow, including architecture and platform design.
  • Proven expertise in ServiceNow Asset Management Software Modules and end-to-end lifecycle processes.
  • Deep understanding of Common Service Data Model (CSDM) and its application in enterprise environments.
  • Strong experience with CMDB, ITSM modules (Incident, Change, Request), and ServiceNow Discovery.
  • Experience integrating ServiceNow with PeopleSoft, Azure, and third-party procurement systems.
  • Demonstrated success in restructuring customized ServiceNow environments to leverage OOB capabilities.
  • Ability to lead cross-functional technical assessments and communicate complex architectural concepts to non-technical stakeholders.

Preferred Skills:

  • Familiarity with Agile delivery and ITIL practices.
  • Strong understanding of cloud-based infrastructure (especially Azure).
  • Effective communicator with strong documentation and presentation skills.

Deliverables May Include:

  • Current state architecture and gap analysis report
  • Future state architectural design aligned with CSDM
  • Integration architecture recommendations
  • Roadmap for migration from customized to OOB solutions
  • Stakeholder workshop facilitation and documentation
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