L2 Web Support Engineer (Full Stack Java)-Remote

Overview

Remote
$DOE
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12+

Skills

L2 Web Support Engineer (Full Stack Java)

Job Details

Title: L2 Web Support Engineer (Full Stack Java)

Location: REMOTE

Duration: 12+ months Contract

Video Interview

Job Description

*Must be a web developer or will not get an interview. Full stack Java web developer background with React or Angular front-end development and exposure to Node is also very helpful**

Level 2 web support engineer is primarily responsible for applying principles of web development and software engineering to analyze, troubleshoot and remediate issues within customer facing software systems. This role needs a good understanding of web technologies both front end (HTML, CSS, JavaScript, Node stack) and backend (APIs, API management tools, API clients, authentication and authorization, WAF, OWASP protections, etc.) Some understanding of underlying cloud deployment technologies and infrastructure will be helpful.

Key requirements:

- Prior experience as a web developer.

- Experience with observability platforms like Dynatrace, Datadog etc. is a plus.

- Ability to query and analyze complex data problems will be helpful.

- Ability to multi-task and manage multiple issues simultaneously is required.

This role will provide technical assistance to L2 support staff who currently handle support tickets from customers and agents but do not have the technical background to troubleshoot and identify recurring patterns.

This role may be required to communicate directly with Agents and customers with resolution or status updates.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.