Overview
On Site
$30 - $40
Contract - Independent
Contract - W2
Contract - 3 Month(s)
Skills
Active Directory
Cloud Computing
Customer Service
Database
Help Desk
IT Service Management
Identity Management
Microsoft Outlook
Microsoft Windows
Network
Remote Access
Service Desk
Help Desk analyst
ITSM
Job Details
- Columbus, OH On Site Position;
- Locals only F2F Interview
- FCDC is seeking a Help Desk Contractor to join our team.
- Assign rights to applications.
- Assign rights to network services, including folders, printers, database account rights, non-Windows-based services, and user-based drives. This may also include cloud services.
- Password resets on current users across multiple applications, including but not limited to Active Directory accounts, email accounts, remote access, and internal applications.
- Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
- Deletion and disabling of users.
- Regularly scheduled cleanup of accounts.
- Remediation of issues related to user accounts.
- Management of secondary accounts and privileged access accounts.
- Solid technical background with service desk and desktop support
- Basic understanding of the operations of the Active Directory.
- Basic understanding and operations of Outlook.
- Should be able to impact day one of this project.
- Basic endpoint deployment knowledge.
- Configuration of new device procurements
- Deliveries of new procurements
- E-Recycling preparation for salvaged County material, including the movement, compiling, and processing of equipment
- Basic understanding of and operation of ITSM
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