IVR QA with Cyara Velocity

  • Charlotte, NC
  • Posted 3 days ago | Updated 3 days ago

Overview

On Site
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

IVR
Cyara Velocity
Python
Voice to Text
Interactive Voice Response
Genesys
Telephony
TypeScript

Job Details

Job Title:     IVR QA with Cyara Velocity and Voice to Text module
Location:     601 S. Tryon Street, Charlotte, NC 28202) / Detroit, MI (Hybrid 3 days onsite)
Duration:     Start Date: 11/3/2025 to Est. End Date: 12/31/2026
Coding Test Required
 
Telephony QA | Genesys Cloud IVR
Qualifications:
  • 6+ years of experience in test automation engineering with API based testing.
     
Required Experience:
  • Proficiency writing code in one of the following languages: Python, JavaScript, TypeScript
 
Working knowledge of IVR focused test automation tools such as:
  • Cyara Velocity
  • Automating API testing and extensive knowledge of creating and leveraging mocks, stubs, and virtual services to fulfill test automation requirements using one of the following approaches:
  • Requests (Python)
  • Axios (JS/TS)
  • Extensive knowledge working with API requests and responses, traversing complex JSON tree data structures.
  • Domain knowledge on IVR (Contact Center) applications such as:
  • Genesys Cloud – Interactive Voice Response (IVR) system
  • Must demonstrate understanding of AI topics in the context of IVR technology
  • LLMs
  • Classification models
  • Voice to text transcription models
 
Preferred Experience with:
  • Familiarity with Agile Frameworks and regression testing.
  • Working experience in API testing and SQL queries.
  • Experience in Quality Assurance Life Cycle (QALC) and Test Management aspects such as developing test strategies, defect reports, defect tracking, traceability matrices using Jira.
  • Experience with Test Management Tools:
  • qTest
  • Continuous integration / continuous delivery (CI/CD) supporting technologies:
  • GIT, Git Lab, Docker
  • Financial services technology/ consumer banking testing experience
  • Experience in Cyara Automation.
  • Automating tests for the full solution stack (unit, business logic, contract, usability, functional, performance).
 
Extensive knowledge of:
  • White Box Testing practices.
  • Software Engineering best practices for the full software development life cycle, including coding standards, code reviews, source control, build and release processes, continuous integration, and continuous deployment concepts (CI & CD), and test suite development and maintenance.
  • Must be able to provide hands-on training for existing testers in writing and using automation scripts and ensuring best practices are followed.
  • Should have good experience with both manual and automated testing, preferably in the IVR space.
  • Possesses a deep understanding of shift-left test practices and techniques along with the frameworks, and tools that support it.
  • Strong written and verbal communication skills.
  • Enthusiastic and energetic with an inherent curiosity to break code.
 
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