Delivery Manager - eCommerce

We have partnered with our client in their search for a Delivery Manager, Ecommerce.

Tremendous opportunity to grow a modern agile digital delivery management team in a company on an explosive growth path and a leader in their space. This position will spearhead the digital delivery planning, reporting, process development and more.

KEY DUTIES AND RESPONSIBILITIES

Delivery Management

• Partner with product management and tech leadership on prioritization and capacity to establish sprint and release goals to include business outcome and value.


• Lead backlog management activities to ensure items are prioritized, labeled, refined, and in a state be picked up by the development teams.


• Oversee key sprint ceremonies including sprint planning, backlog refinement, retrospectives, and standups.


• Work closely with development teams to ensure items maintain momentum, blockers are assessed, and sprints are closed out with minimal carryover.


• Monitor and assess delivery activities to ensure efficiency.


• Manage vendor delivery team and advise on process improvements and client engagement to ensure accountability and visibility.

Planning

• Coordinate and lead big room planning and solutioning activities with the product, tech, dev, QA, and program teams.


• Facilitate working sessions to support design and solutioning with product management and tech teams. Lead dependency and story mapping sessions for supporting initiatives.


• Monitor and assess tooling capabilities to ensure efficiency and usability.


• Lead automation of manual processes within Jira/ADO/Wiki to streamline reporting and activities.


• Partner closely with PMO on required reporting and planning deliverables/activities.

Change Management

• In partnership with digital workforce team, champion, enforce, and guide teams, stakeholders, and vendors on existing change management processes.


• Enforce standard change processes and minimize emergency changes where possible.


• Work with the service management team on identified gaps and opportunities for continuous process improvement.


• Lead change ticket creation, ownership, and shepherd through CAB presentation.


• Facilitate risk assessment activities.

Release Management

• Develop and deploy release management strategy within digital environment.


• Oversee all deployments to stage and production environments.


• Review and approve release items to deploy to stage and deployment readiness in coordination with product management, vendors, CAB reviews and PMO as needed.


• Develop reusable deployment plans and activities.


• Review release items for readiness, dependencies, risk, and impact.


• Review, assess, and continue to improve release management activities.


• Populate release notes and communicate releases to stakeholders.


• Facilitate release/deployments and monitor execution.

Reporting

• Establish metrics and reporting process to report upon sprint progress and completion.


• Report on release statistics to assess risk based on impacted areas of the site via dashboards.

REQUIRED SKILLS AND QUALIFICATIONS

• 8+ years digital delivery management or similar experience in a digital environment.


• Experience working in Agile/Scrum software development.


• Previous management experience.


• Influential communicator and skilled operator in a matrixed environment.


• Track record in working toward quantifiable targets and goal orientation.


• Strong executive presence with good presentation abilities.


• Outstanding verbal and written communication skills.


• A curious attitude and desire to learn.


• Experience managing third-party vendors.

Title: Delivery Manager, Ecommerce

Location: Remote

Client Industry: Consumer

Compensation: $70-$75/hour

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About Korn Ferry

Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at ;/span>