Overview
Remote
Hybrid
Depends on Experience
Contract - W2
Contract - 6 Month(s)
Skills
Artificial Intelligence
IT Service Management
ServiceNow
Job Details
Title: IT Service Management Engineer
Duration: 6 months contract+
Location: Eagan MN 55121 (Hybrid)
The Impact You Will Have
- The selected resource will configure and automate ITSM tools and workflows to optimize service delivery and operational efficiency. As a highly skilled professional, the ideal candidate will design ITSM solutions to ensure the efficient and effective delivery of IT services. This role requires an understanding of ITSM platforms, workflows, processes, and integration techniques, as well as the ability to work collaboratively with various stakeholders to drive continuous improvement in service delivery and functionality.
- The ideal candidate should possess a minimum of 3 years of ITSM experience. We are migrating from ServiceNow to TeamDynamix; any similar experience preferred but not required. The candidate must be self-driven, possess strong communication skills, and be capable of effectively interacting with end users and stakeholders. A background in AI and Automation for process streamlining is preferred.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.